It’s time to forget the outside world, unplug the phone, make a cuppa tea and crack open the hobnobs for 60 seconds with John Brown from Avoncourt Lodge.

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What advice would you give someone before they took a leap into the accommodation business?

make sure that you do your homework.

What do you think is the most important thing about being running your own B&B, guest house or small hotel?

You have to be a people person.

 What’s the funniest thing that a guest has requested?

A heated towel rail in the middle of August when it was 30 degrees outside.

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What is one thing you wish you knew before getting into this industry?

How long the work day would be, it’s 16hours in summer.

What is the hardest part of your job?

There is no one thing

What is the best part of your job?

It has to be meeting fascinating people from all over the world.

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What tips do you have to make sure guests book with you directly?

Keep them happy and always give them your card when they leave.

Can you offer any tips for making sure you stand out against your competition?

Provide the best service you can and pay attention to detail.

What is the nicest thing a guest has said about their stay with you?

They wish they could live here all the time.

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Why did you choose to get into the accommodation business and what career did you have before?

I wanted the independence. I was a school Bursar.

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