Outstanding Host Award 2018 – Shortlist

We’re proud that so many of the properties we work with leave their guests wanting more. One reason guests so often wish they could stay another day is the superior service they receive. Research shows that when it comes to reviews, properties in the independent sector significantly outscore the chain hotels in this area. The Outstanding Host Award is designed to recognise the owners or managers who go not just the extra mile, but far, far, beyond to give their guests a world-class stay.

Outstanding Host Award judging criteria

  • How has the host gone the extra mile for their guests?
  • What extra services do they offer guests?
  • Do the reviews published on their website, TripAdvisor or an online travel agent website highlighting outstanding service?

We received 100s of entries for this year’s eviivo Awards, and would like to thank everyone who entered, allowing our judging panel to complete the difficult task of shortlisting for the Outstanding Host Award.

Congratulations to all of the shortlisted properties below, and best of luck when the winners are announced at the eviivo Awards 2018 ceremony on October 16th!


At Trecarne House, owner Trish just can’t help herself when it comes to going the extra mile for her guests, and we mean literally – she once drove a 12 mile round trip for a guest who had forgotten her medication. Every guest is important to her, no matter what species. She’ll provide human and canine guests with home-cooked meals. What a trouper!

Bowen's B&B owners

The Braybrooks have all the bases covered when it comes to making the most out of their village. They offer free maps and walking guides, and even lend guests a torch to make their way home again after a long walk (or pub session). For guests walking the Wye Valley Way, Kevin and Claire will collect their luggage from the previous accommodation and drop it off at the next one.


If guests need a lie-in, John offers late checkouts and breakfast in bed, which gives a whole new meaning to the phrase Bed and Breakfast. John is obsessed by good service and he prides himself on making each guest feel like they’re his only guest – like the time he repaired a guest’s ripped trousers minutes before he needed to leave for a wedding.


Inclusivity is Terry’s motto when welcoming guests at Abbey Guest House. She prides herself on being flexible in order to accommodate guests with dietary requirements, mobility impairments, learning difficulties and other guests from all walks of life. Terry went over and above for one guest with toothache by preparing a breakfast that was easier to eat.


Nicki and Paul know the meaning of the term ‘rise to the occasion’. Recently, the Aston Martin Owners Club came to stay and for the celebration, the Hutchmans popped out for fizz and complimentary nibbles. They’ll cater to any dietary requirements and provide varied and delicious meals for everyday consumption, or recommend a local pub that they’ve tried and tested for guests.

Llwyn Onn Guesthouse

It’s the little things that make staying with Tracy special. Like the time she lent her wellies to a guest whose own shoes were wet or when she drove guests to the local chippy after the pub had stopped serving food. When guests are celebrating a special occasion, Tracy makes it special with chocolates and wine in the room. She’ll even bake biscuits for guests to feed to the alpacas in the garden.


Breakfast is the most important meal, according to Arun, who serves full English and Indian breakfast from the North Indian restaurant attached to the hotel. For the extra mile, breakfast is always included in the room price (and can be packed up to take away if guests are leaving early) because Arun believes it allows guests to experience his heartfelt hospitality.

Turks Hall owner

Caroline and her husband have taken guests around nearby National Trust properties, and particularly enjoyed giving a tour of Stourhead. Caroline likes guests to feel welcome from the moment they arrive – that’s why guests receive a welcoming glass of wine or loose leaf tea on arrival, and sherry and flapjacks in the room for guests to tuck into when nobody’s watching…


Guests feel completely at home at Shelleven House where owners Sue and Paul look after their guests as if they were their own children. They’ll do anything from booking onward accommodation, to ordering guests a take away to the property (and they’ll even do the washing up afterwards). The couple once tended to a guest who broke their leg during their stay by shopping, cooking and caring for them – just like mum and dad would!

Lys Na Greyne owner

Joyce approaches hosting with almost military precision. In high season she will make block bookings at the local pub for guests to avoid disappointment, likewise for the local Highland Games, she made sure to bulk buy tickets for future guests. Joyce provides slippers, walking sticks, umbrellas and drying facilities for wet clothes, as well as a telescope and binoculars. Anything a guest could need, Lys-Na-Greyne probably has it.