It’s time to put a selection of biscuits on the tea tray and curl up with the cat for 60 minutes with Adrian Craigs from Carn Mhor Bed and Breakfast
What advice would you give someone before they took a leap into the accommodation business?
You need to make sure you have all your finances in place and have completed a business plan with as much focus on income and expenditure as possible to make sure you are going to be a viable business as well as knowing who your target market is and how you are going to attract them.
What do you think is the most important thing about being running your own B&B, guest house or small hotel?
THE CUSTOMER IS KING! Giving the best customer service you can to every guest will give you a successful business. If you look after the people they will look after you with good reviews and repeat business and referrals to friends and family.
What’s the funniest thing that a guest has requested?
An omelette with no eggs, I kid you not.
What is one thing you wish you knew before getting into this industry?
The continued investment in your business of your time and money is relentless if you want to stay ahead of the competition.
What is the hardest part of your job?
What is the best part of your job?
The people you meet, giving them a good experience and getting good reviews.
What tips do you have to make sure guests book with you directly?
Email them after they have stayed with you and give them a discounted rate for their next visit as well as thanking them for their business.
Can you offer any tips for making sure you stand out against your competition?
It’s all about good pictures and great service.
What is the nicest thing a guest has said about their stay with you?
“Thank you for making us feel at home with your welcome, we will definitely be back.”
Why did you choose to get into the accommodation business and what career did you have before?
Always been in the hospitality trade since I was six years old, growing up in a family run hotel.