Customer Onboarding Specialist - US Market
eviivo is a dynamic company that markets award-winning booking software for independent hotels, B&B’s and vacation rentals. We help properties manage and grow their bookings connect them to famous travel websites like Booking.com, Expedia, Airbnb and many more. Originally founded in London about 10 years ago, the company has reinvented itself as a dynamic and young company since its takeover by Investcorp at the end of 2011. It has offices in London, Düsseldorf, Lyon, Tunis and more recently in Austin, Texas. We currently have 160 employees and over 16,000 clients worldwide.
An exciting opportunity has become available for a talented Customer Onboarding Specialist to join the US’ leading software provider in online booking management. This is an important position focused on customer success, responsible for the remote training and setup of new customers on the eviivo suite for the US market. The on-boarding process needs to be done quickly and to the highest possible standard, ensuring new customers’ first experience of eviivo is a positive one.
- Take ownership of each customer from initial remote training to online account activation
- Ensure that a property’s content and rate set up is completed according to best practice in order to maximise performance on their own website and OTAs (Expedia, Booking.com etc.) using the eviivo suite
- Resolve technical implementation issues where possible, otherwise escalate to technical support or distribution team
- Work with other team members to develop new training methodologies, additional client resources and documentation to support client training (e.g. help guides, email templates etc.)
- Provide accurate reporting for all client contact and training on Microsoft Dynamics CRM
- Must be currently based in Austin and eligible to work in the US
- BA/BSc degree in Computer Science, Linguistics, Classics, Travel & Tourism or equivalent
- Experience of customer service, product support, technical helpdesk. Experience in the travel industry is a plus.
- Basic knowledge of HTML/CSS/ Website editing and experience with CMS (e.g. WordPress)
- Excellent spoken and written English
- Polite, professional, calm under pressure and self-motivated to meet targets
- Process driven, organisational skills
- Proficient with office programmes (MS Word, PowerPoint, Excel, Internet Explorer and Outlook)
The Company Offers
- Health Care, PTO along with major holidays, and discounts in our online marketplace
- Full-time employment
- Location: downtown Austin office across from the capitol
- Remote working accepted but flexibility is required
- Combine hard work and fun within a great company culture together with smart, driven and social people
To apply for this position please email our HR team with a copy of your CV and put the job title in the subject line.