Customer Onboarding Specialist - Spanish Market

Malaga, Spain

In recent times, companies such as Uber, Airbnb, Zoopla, and Just Eat have disrupted the lifestyle industry to become multi $billion businesses. eviivo is on a mission to shake up the independent accommodation sector by offering a cloud-based platform to “anyone with rooms to sell, and a story to tell”.

Its flagship product, eviivo suite, aims to provide hoteliers and hosts with a convenient all-in-one solution that makes it really easy for them to manage online bookings, guests and travel agencies. Today, eviivo’s customer base consists of 20,000 small independent B&Bs, Guesthouses, Vacation Rental Owners and Hotels using eviivo suite day-in day-out to run their business.

Born out of a joint project with the UK Government over ten years ago, where eviivo ran the UK’s National Tourism Database, the company has reinvented itself since its acquisition by Private Equity Group Investcorp, mid 2011. Having radically changed its business model, eviivo is now a vibrant young company, with offices in the UK, France, Italy, Germany, Tunisia, Austin TX and more recently in Malaga, Spain.

The company has regularly made the Times top 100 Tech Track index and its flagship product eviivo suite has won many prestigious awards since 2016, including the sought after Travolution award for best technology and Expedia’s global innovation award. It is also enjoys strategic preferred partnerships with the Airbnb, Booking.com and Expedia groups.

Role

This is an important position focused on customer success, responsible for the remote training and setup of new customers on the eviivo suite for the Spanish market. The on-boarding process needs to be done quickly and to the highest possible standard, ensuring new customers’ first experience of eviivo is a positive one.

Responsibilities
  • Take ownership of each customer from initial remote training to online account activation
  • Ensure that a property’s content and rate set up is completed according to best practice in order to maximise performance on their own website and OTAs (Expedia, Booking.com etc.) using the eviivo suite
  • Resolve technical implementation issues where possible, otherwise escalate to technical support or distribution team
  • Work with other team members to develop new training methodologies, additional client resources and documentation to support client training (e.g. help guides, email templates etc.)
  • Provide accurate reporting for all client contact and training on our CRM database
About You
  • BA/BSc degree in Computer Science, Linguistics, Classics, Travel & Tourism or equivalent
  • 1-3 years’ experience in customer service, product support, technical helpdesk
  • Experience in the Tourism or Travel industry is a plus
  • Polite, professional, calm under pressure and self-motivated to meet targets
  • Excellent time management and organisational skills
  • Basic knowledge of HTML/CSS/ Website editing is a plus
  • Proficient with office programmes (MS Word, PowerPoint, Excel, Internet Explorer and Outlook)
  • Spanish native/bilingual speaker is mandatory (verbal and written). Very good command of English. Italian language is a plus.
The Company Offers
  • Permanent contract, full time.
  • Role based in Malaga, Spain. Some remote working possible.
  • Challenging and diversified tasks with the opportunity to grow with an international company
  • Combine success and fun within a great company culture together with smart, driven and social people
To apply for this position please email our HR team with a copy of your CV and put the job title in the subject line.

 

See all career opportunities at eviivo