Customer Onboarding Specialist - UK market

Remote from UK

eviivo is on a mission to shake up the independent accommodation sector. Its software is helping over 20,000 owners and managers of hotels, B&Bs, vacation rentals and groups, yurts, castles and cottages by making it really easy for them to manage online bookings, guests and travel agencies. Now more than ever having a technology platform that supports running things your own way is helping our customers to succeed in an ever evolving and challenging sector. This is a mission we are truly passionate about.

Born out of a joint project with the UK Government over ten years ago, where eviivo ran the UK’s National Tourism Database, the company has reinvented itself since its acquisition by Private Equity Group Investcorp, mid 2011.  Having radically changed its business model, eviivo is now a vibrant young company, operating in the UK, Ireland, France, Spain, Germany, Tunisia, and North America.

The company has regularly made the Times top 100 Tech Track index and its flagship product eviivo suite, the original all-in-one booking suite, has won many prestigious awards since 2016, including the sought after Travolution award for best technology and Expedia’s global innovation award.  It is also enjoys strategic preferred partnerships with Airbnb, and Expedia groups.

With a culture focused on staff development, a passion for helping the brilliant businesses we represent and a clear vision for growth laid out by our CEO that rests heavily on technical innovation, we think eviivo has a lot to offer.


This is an important position focused on customer success. You will be responsible for the training and setup of new and existing customers on the eviivo suite.

The on-boarding process needs to be done quickly and to the highest possible standard, ensuring new customers’ first experience of eviivo is a positive one. Each Onboarding Specialist has an impact both on how their customers trade online and on how skilled they are at using our SaaS platform.

Ultimately, the goal is to ensure that the value derived from the eviivo suite far exceeds the customer’s expectations.

  • Take ownership of each customer from initial remote training to online account activation,
  • Ensure that a property’s content and rate set up is completed according to best practice in order to maximise performance on their own website and OTAs (Expedia, etc.) using the eviivo suite,
  • Resolve technical implementation issues where possible, otherwise escalate to technical support or distribution team,
  • Work with other team members to develop new training methodologies, additional client resources and documentation to support client training (e.g. help guides, email templates etc),
  • Provide accurate reporting for all client contact and training on our CRM database.
About You
  • BA/BSc degree in Computer Science, Travel & Tourism or equivalent
  • 2-5 years experience in a Customer Support/SAAS Software Support role solving issues on the phone and Live Chat, or on an Online Training role for a software company
  • Native level of English is mandatory: verbal and written.
  • Ability to cope with changing priorities, based on business demand
  • Ability to multitasking and dealing with a high volume of records
  • Excellent problem solving & analytical skills – Proven experience in troubleshooting technical issues
  • Ability to convey complex technical information in a simplified and easy to understand manner to a general audience
  • Polite, professional, calm under pressure, and self-motivated to achieve KPI and Objectives
  • Aptitude for learning new technologies quickly
  • Must be currently based in the UK and eligible to work in the UK
The Company Offers
  • Permanent and full-time contract
  • Private health, pension, 25 days holiday
  • Role based fully remote from the UK – we have an office located in Farrington, London, for those who want to work in an office from time to time.
  • Combine success and fun within a great diverse company culture together with smart, driven people
  • eviivo prides itself in an open highly diverse culture, where what matters is not who you are, but what you can do or learn, to help the company move forward!
To apply for this position please email our HR team with a copy of your CV and put the job title in the subject line.


See all career opportunities at eviivo