Customer Service Advisor
You are a problem solver and have excellent customer service skills with the ability to stay calm and polite in all situations? Customer Service is for you!
eviivo is a dynamic company that markets award-winning booking software for independent hotels, B&B’s and vacation rentals. We help properties manage and grow their bookings connect them to famous travel websites like Booking.com, Expedia, Airbnb and many more. Originally founded in London about 10 years ago, the company has reinvented itself as a dynamic and young company since its takeover by Investcorp at the end of 2011. It now has offices in Düsseldorf, Paris, Rome, Lyon and recently also in Austin, Texas. We currently have 160 employees and over 16,000 clients worldwide.
Customer Service Advisors assist eviivo customers in understanding how best to use eviivo technology and resolve any technical problems they may be experiencing with the eviivo software.
You provide multi-channel support and advice to our hundreds of eviivo customers using phone, live chat or web portal methods equally comfortably. You are able to deal with complaints and impatient customers on the phone.
You will be trained to handle general business enquiries, usually related to guest reservations and interact with major travel agencies like Booking.com, Expedia, Laterooms to more complex issues including issues related to Windows, anti-virus and/or firewall settings for example.
You have a first experience in the hospitality/ travel industry, you have already worked with OTAs and understand what eviivo does.
It is a fast-paced environment so you must be able to work under pressure.
Remote working is accepted but flexibility is required.
We currently have no open positions in Customer Service at the moment but email our HR team with a copy of your CV and put the job title in the subject line and we will be in touch.