Software Technical Support - German Market

Germany

eviivo is on a mission to shake up the independent accommodation sector. Its software is helping over 20,000 owners and managers of hotels, B&Bs, vacation rentals and groups, yurts, castles and cottages by making it really easy for them to manage online bookings, guests and travel agencies. Now more than ever having a technology platform that supports running things your own way is helping our customers to succeed in an ever evolving and challenging sector. This is a mission we are truly passionate about.

Born out of a joint project with the UK Government over ten years ago, where eviivo ran the UK’s National Tourism Database, the company has reinvented itself since its acquisition by Private Equity Group Investcorp, mid 2011.  Having radically changed its business model, eviivo is now a vibrant young company, operating in the UK, Ireland, France, Spain, Germany, Tunisia, and North America.

The company has regularly made the Times top 100 Tech Track index and its flagship product eviivo suite, the original all-in-one booking suite, has won many prestigious awards since 2016, including the sought after Travolution award for best technology and Expedia’s global innovation award.  It is also enjoys strategic preferred partnerships with Airbnb, Booking.com and Expedia groups.

With a culture focused on staff development, a passion for helping the brilliant businesses we represent and a clear vision for growth laid out by our CEO that rests heavily on technical innovation, we think eviivo has a lot to offer.

Role

This is an important position focused on customer success. It would suit someone with strong technical know-how and we would value experience from within the travel, software or e-commerce industries. This is a fast paced environment and the ability to multi-task and work under pressure is essential.

Responsibilities
  • Provide multi-channel support and advice in German using phone, live chat or web portal methods equally comfortably.
  • Assist eviivo customers in understanding how best to use eviivo technology, and resolve any technical problems they may be experiencing with the eviivo software.
  • In addition to technical and usage issues, learn how to handle general business enquiries, usually related to guest reservations, and interact with major travel agencies like Booking.com, Expedia, Laterooms etc.
  • Set up screen share sessions in order to troubleshoot more complex issues.
  • Meet and exceed customer service KPIs consistently.
  • Identify issue trends and report these and make improvement suggestions to the management team.
About You
  • BA/BSc degree in Computer Science, Linguistics, Classics, Travel & Tourism or equivalent
  • 3-5 years’ experience in a software support, product support, technical helpdesk position
  • Native level of German: verbal and written. Fluent spoken and written English for internal use only.
  • Excellent communication skills, clear speaking voice and excellent grammar.
  • Polite, professional, calm under pressure and self-motivated to meet targets
  • Excellent time management and organisational skills
  • You’re fully eligible to work in Germany.
The Company Offers
  • Permanent contract, full time.
  • The job will be mainly remote. Our office is located: Friedrichstraße 2, Düsseldorf, North Rhine-Westphalia 40217, Germany.
  • Combine success and fun within a great diverse company culture together with smart, driven people
  • eviivo prides itself in an open highly diverse culture, where what matters is not who you are, but what you can do or learn, to help the company move forward!
To apply for this position please email our HR team with a copy of your CV and put the job title in the subject line.

 

See all career opportunities at eviivo