eviivo Case Study

Hotel Tweed gained 25% commission-free direct bookings in their first year

Hotel Tweed in St. Peter-Ording has eight rooms, which promise a cozy atmosphere with an individual design, combining English and German design. One of the highlights is the breakfast, as Mrs. Münster takes all the guests’ needs into consideration and even serves the breakfast for guests in their rooms.

tweed hotel eviivo suite
Exterior of the property

Die Situation

Mr and Mrs Münster fulfilled a long-awaited dream when they opened Hotel Tweed in 2018. The former villa offers eight suites in total, inspired by an English-Irish countryside rustic style. Even before starting their own business, the couple was aware that managing a hotel involves a wide variety of tasks, such as cooking, cleaning, marketing and financial planning – on top of which, you still need to get enough guests to stay at your property.

Therefore, they were looking for online booking diary software designed for independent properties, to minimise the administrative work without exceeding their budget – “an old-fashioned physical diary wasn’t good enough”. They needed reliable easy-to-use hotel booking software, which displays all bookings and enables online booking too – both via OTAs and their own website.

Das Problem

After intensive research, they decided on eviivo suite. In addition to a cloud based booking calendar, which gathers all bookings centrally and in real time, an integrated OTA channel manager connects Hotel Tweed to all major travel portals. On top of that, a booking button was added to the hotel website, enabling the Münsters to receive bookings totally commission-free! And so, the majority of bookings are now effortless thanks to eviivo suite. Together with eviivo’s activation team, all booking data was fed into the system within a period of 14 days, including rooms, prices, seasons, occupancy, minimum stays, deposit policies and cancellation fees.

Das Ergebnis

In its first year, 25% of all bookings were taken directly through the hotel’s own website. The integrated booking button forwards guests to the booking page to book and pay securely online, and the money saved on commission alone has paid for the hotel booking system multiple times over. eviivo updates the availability of the rooms in real time on all portals, preventing double bookings and minimizing manual admin. The time they save can now be used for more important tasks – like looking after their guests!

“… an old fashioned physical diary wasn’t good enough.”

– Annette Münster
annette hotel tweed
Property owner Annette Münster

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