eviivo Case Study

How migrating from Xotelia to eviivo rescued Nuit en Ville’s serviced apartment business

Nuit en Ville is an independent accommodation business with a modern feel (and a terrace) located in the city of La Madeleine. It is only a few kilometres from Lille and its historic district, ideal for visiting the capital of Flanders. 

nuit en ville
Serviced apartments in La Madeleine

The Problem

Domenico Paolucci and his parents are the owners of Nuit en ville, a family business in a group of apartments located a few minutes from the historic centre of Lille. Guests of these fully-equipped apartments have complete autonomy; they check-in themselves with a code and a digital guide is sent a few days before arrival for information. While Domenico mainly takes care of the commercial side of the business, his parents sort the logistics and are responsible for guest management.

In 2017, Domenico didn’t feel very in tune with the vacation rental software offered by his former provider, Xotelia, due to a lack of intuitive ergonomics and functionalities limited to the channel manager, which needed to evolve. When he learned that eviivo was acquiring Xotelia, he spied an opportunity to find new tools to use to manage his business. Domenico researched the competition during the Xotelia-eviivo takeover because he wanted to make sure he had the best accommodation booking system for his business.

Our Solution

Finally, he opted for eviivo suite because it met his needs best as a small accommodation business. He migrated with the eviivo team, helped by a migration sales representative and activations agent, who have been able to explain and enable the Paolucci’s to use aspects of e-tourism that are not always easy to understand. eviivo’s property management system has enabled the Paolucci family to advance their business and save time thanks to exhaustive tools for invoicing, sending guest communication emails automatically at different times, and a payment manager to pre-authorize credit cards in one click… all while remaining intuitive and easy-to-use.

The Results

Domenico says that this migration has been beneficial for his business. Indeed, it was an opportunity to rework the marketing content and take the time to perfect the visibility of the property online when setting up the account with a brand new small hotel booking system. This migration of accommodation booking systems also allowed him to embrace previously unfamiliar functionalities now available to him. Now Nuit en ville has the option to use My Guest Manager within eviivo suite, which sends automated guest emails (e.g. sending a welcome guide 72 hours before the clients’ arrival). This has considerably reduced customer misunderstandings and saves the Paolucci family a great deal of time.   

Domenico commented: “I was very supported by the teams, both by the sales representative and the activation agent.”

“eviivo provide an efficient tool, that offers me 100% satisfaction.”

– Domenico Paolucci
Property owner Domenico Paolucci

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