This is an exciting opportunity for an experienced customer service advisor to use and build on their capabilities serving small hotels, B&Bs and quirky accommodation providers who are using our software and services. It would suit someone with strong technical know-how and we would value experience from within the travel, leisure, software or banking industries. 

The eviivo team is made up of experienced heads and new talent and together everyone has exposure to work across a full range of channels including phone, livechat and web portal.  This is a fast paced environment and the ability to multi-task and work under pressure is essential. 

Join an ambitious start-up in the travel industry – gain the experience available only from the largest brands in travel, and yet retain the ability to make a big impact yourself in an environment where everyone still knows everyone!

Job description:

eviivo is looking for a talented Customer Services Advisor to work with our thousands of exciting and quirky clients in the UK.

Title:  Customer Services Advisor
Reporting to: Customer Services Manager                          
Location: London, UK

Key Responsibilities

  • Assist eviivo customers in understanding how best to use eviivo technology, and resolve any technical problems they may be experiencing with the eviivo software
  • In addition to technical and usage issues, learn how to handle general business enquiries, usually related to guest reservations, and interact with major travel agencies like Booking.com, Expedia, Laterooms etc.
  • Set up screen share sessions in order to troubleshoot more complex issues including issues related to Windows, anti-virus and/or firewall settings for example
  • Provide multi-channel support and advice using phone, live chat or web portal methods equally comfortably
  • Meet and exceed customer service KPIs consistently              
  • Identify issue trends and report these and make improvement suggestions to the management team

Professional and Personal Requirements

  • You must be able to work a variety of shift patterns across 7 days
  • Excellent customer service skills
  • Excellent spoken and written English. Knowledge of another European language would also be an advantage, especially German
  • Experience of working in a chat environment would be advantageous although full training will be given

TO APPLY FOR THIS ROLE YOU MUST BE ELIGIBLE TO WORK IN THE UK.

To apply for this position please email our HR team with a copy of your CV and put the job title in the subject line.