eviivo, RezOvation & Webervations: What’s the story?

 

On 4th October 2018, eviivo announced the acquisition of RezOvation and Webervations from HomeAway

Customers to be given full access to eviivo’s award-winning booking & channel management platform, as an upgrade to the RezOvation and Webervations services which will be discontinued in Q1 2019.

Webervations or RezOvation customer? View your eviivo introduction here!

and you can read more about this exciting upgrade below:

1. Explore your upgrade options

2. Read our eviivo FAQs for RezOvation and Webervations customers

3. Get in touch using the form below

 

eviivo, Webervations & RezOvations FAQs

What's happening with eviivo, RezOvation and Webervations?

eviivo announced that the company acquired two software tools, RezOvation and Webervations, owned by BedandBreakfast.com, a HomeAway® brand and part of Expedia Group. The acquisition will give RezOvation and Webervations customers full access to eviivo’s award-winning booking management platform.

Who are eviivo?

eviivo are the number one booking management platform for independent hosts and hoteliers in Europe, with over 16,000 customers worldwide. eviivo suiteTM, the flagship product, has won a host of accolades, including Travolution’s Best Technology Product and an Expedia Global Innovator Award. Find out more about eviivo here.

Will I have to upgrade from my current booking system?

Yes, both the RezOvation and Webervations tools will eventually be withdrawn. The upgrade will be a simple, automated move to eviivo. We expect that re-training will be necessary, and our team will be here to help you every step of the way.

Why should I upgrade to eviivo?

Upgrading to eviivo gives you the opportunity to continue your service seamlessly on an award-winning booking management platform with enhanced features, excellent customer service and new distribution channels.  The most attractive enhancements available with eviivo are:

  1. A great mobile-responsive website and web booking engine
  2. Deep integration with the most high-performance booking channels including Expedia Group brands Expedia.com, Orbitz, Hotels.com, travelocitytrivago, Egencia, HomeAway Inc including VRBO & BedandBreakfast.com, as well as additional channels including Booking.com (incl. Priceline), TripAdvisor Instant Book, Airbnb and Google Hotel Ads.
  3. Integration with local bed and breakfast associations, with our powerful community tools.

What does eviivo offer?

Packed with powerful and innovative technology, eviivo’s platform operates in the cloud – enabling innkeepers to compete on an equal footing with larger hotel chains, whilst keeping it affordable. We are offering RezOvation and Webervations customers a choice of three upgrade options:

  1. eviivo soloTM a beautifully designed mobile-responsive booking engine, with easy to use booking management and card retrieval.
  1. eviivo connectTM offers an industry leading reservation and rate management tool, a mobile responsive booking engine, deep integration to the Expedia Group distribution network.
  1. eviivo suiteTM offers enhanced functionality, a including connectivity to more global online travel agencies, customer review and direct marketing management tools, promotional management and a comprehensive reporting dashboard.

Will I lose any features upgrading?

The main change you will notice is a move to a new, feature-rich user interface.  Overall, eviivo offers a wider range of options and integrations than RezOvation and Webervations, but some level of retraining will be required as the user interface and navigation method is different.

eviivo does not currently provide any level of integration to Intuit or Yapstone. To use the My Payment Manager service, you must set up and open an e-commerce merchant account so payment processing can be enabled. A merchant account can be opened with any of: First Data, Chase Paymentech, Wells Fargo, Suntrust, Bank of America, Citibank or PNC. In the coming months we plan to open access to a wider range of US banks.

If you do not have an account with one of the banks mentioned, we have partnered with Card Connect (a First Data company) to secure merchant services with very competitive rates and easy set-up within 5 working days. There are no setup fees, no transaction fees and a flat rate for both domestic and international cards. Click here to find out more and start your application.

How much will the upgrade cost me?

The price of a subscription to eviivo depends on the size of the property and the exact product configuration you choose. We are currently working on an individual package for all Weber and Rezo customers, and will email you soon with details of your upgrade package. This will be reflective of the services that you are currently utilizing, and you will be able to add more services in later. RezOvation and Webervations customers upgrading before 2019 will benefit from a special discounted rate. We will be happy to discuss more detail pricing information specific to your property in the coming weeks.

What happens if I've paid in advance for my Webervations/RezOvation service?

Customers upgrading to eviivo will enjoy full credit for any unused RezOvation or Webervations subscription months.

What's needed from me to upgrade to eviivo?

We will need a commitment of 2-4 hours of your time, depending on the number and the size of businesses you own, to better understand the new features and how they can benefit you.

How long will the upgrade process take?

Migration will take place over one to two weeks depending on your availability, the size and complexity of your business and the number of properties you own. Once your eviivo account is live you will benefit from online support seven days a week, allowing you to ask questions to our friendly experts via Live Chat when logged into eviivo.

Is there any risk of downtime as I switch from RezOvation/Webervations to eviivo?

eviivo is an existing Expedia Group preferred partner, meaning HomeAway will partner with eviivo to ensure a smooth transition for innkeeper customers, utilizing the current property management or booking tool software solutions. The same team is responsible for both the connection of your eviivo system and the disconnection of your RezOvation/Webervations system.  We will ensure that there is minimal disruption to the service.

How much historic guest and booking data will be migrated?

Our complimentary, automated migration service will include the transfer of 24 months of historic transactional reservation data, as well as all present and future reservation details. The primary reason why the upload of historic transactional data is limited to 24 months is the technical performance of the migration itself. Please be aware that there is no time restriction on the import of guest profiles, their names, emails and addresses. We realize that customer details are your biggest asset and all guest profiles will be migrated. All historic transaction data will be preserved in any case, and eviivo will evaluate how best to distribute this data to users who critically need it, once the migration has been completed. Please bear in mind that RezOvation and Webervations current reporting capabilities allow you to download all your historic booking information. We therefore advise you to do so.

Will I still be able to connect to my current OTA channels?

eviivo provides connectivity to all major channels currently supported by RezOvation. These include:  Expedia.com, Expedia Partner Solutions channels, Orbitz, Hotels.com, Egencia, HomeAway including VBRO & BedandBreakfast.com, as well as Booking.com, Google Hotel Ads, Airbnb, and TripAdvisor Instant Book. These channels are fully integrated with eviivo and all bookings sourced from these channels are therefore managed in the same way through the same interface. eviivo does not currently provide any level of integration to Sabre (GDS).

What can you tell me about the support I'll get after upgrading?

Our teams share a common goal – the success of your training and your activation on the new platform. We attach a huge importance on the value of after-sales service, as demonstrated by our ‘Excellent’ Trustpilot review score. You will be able to access our free support service seven days a week via Live Chat directly within the eviivo platform.

Where is the support team located?

We have support teams in Austin, Texas and across Europe. The support team dealing with our RezOvation/Webervations customers is based in Austin, Texas.

Will I still be able to speak to the same team I’ve always dealt with?

You can rest assured that you will be supported by someone who is familiar with your business. We are working on integrating the RezOvation, Webervations and eviivo teams at a new office in Austin, Texas. This team will take care of your customer service, your upgrade, and your training on the new features offered on the eviivo platform.

How can I get in touch with the support team?

Once you are live on eviivo, Live Chat will be available between 9am CST and 7pm CST directly from within eviivo suite. We also provide a support portal where you can log tickets. If you have any questions before your upgrade you can contact us via the form at the bottom of this page, or by phone between 7am – 5pm CST, Monday to Friday – RezOvation enquiries: 877-239-1398 Webervations enquiries: 877-204-7245

Have any questions? Get in touch!

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Upgrade Options

Packed with powerful and innovative technology, eviivo’s platform operates in the cloud – enabling innkeepers to compete on an equal footing with larger hotel chains, whilst keeping it affordable. We are offering RezOvation and Webervations customers a choice of three upgrade options:

eviivo solo

a beautifully designed mobile-responsive booking engine, with easy to use booking management and card retrieval.

eviivo connect

offers an industry leading reservation and rate management tool, a mobile responsive booking engine, deep integration to the Expedia Group distribution network and/or Booking.com (depending on current usage).

eviivo suite™

offers enhanced functionality, including connectivity to more global online travel agencies, customer review and direct marketing management tools, promotional management and a comprehensive reporting dashboard.

weber-suite
rezovation-suite