Getting great guest reviews

Word of mouth is a powerful thing – getting great reviews can often make or break an independent property. The only thing better than guests enjoying a great night’s sleep and an equally brilliant breakfast,

How to stop guests leaving bad reviews

As a guest house owner, you’ll constantly be striving to leave your guests grinning from ear-to-ear after every stay, rating you 5/5 each time. Things can go wrong on occasion though, but

Organise memorable events

If you really want to set your guest house apart from every other in the area, then a great way to do so is to start organising some epic events to really

Is the customer always right? How to deal with difficult guests

As a guest house owner, you’ll naturally have learned all there is to know about customer service and building relationships over the years. You’ll have had many customers who have slept &

How to manage your guest database

Having a database where you can keep and manage all your guests’ details is very important. Knowing your guests preferences, if they are a repeat visitor or have a special requirement for

Make your property Pet Friendly

Not all guest houses and B&Bs allow pets, but if you decide upon allowing them in your establishment, you’ll have the advantage of reaching a larger market of customers. Preparation is half

How you respond to a negative review can help you get more bookings

As you probably know it’s important for your business to be on review sites such as TripAdvisor, it’s a brilliant way of taking advantage of their 280 million unique visitors a month- for

How to succeed on TripAdvisor

TripAdvisor, whether you love it loathe it – it’s almost essential to all hosts and hoteliers for their business to succeed. TripAdvisor now has an incredible 390 million unique visitors a month