How to succeed on TripAdvisor
TripAdvisor – whether you love it loathe it – is almost essential to all hosts and
Customer Service
You’ve heard the phrase ‘the customer is always right’, and now it’s time to put that to the test. Read our practical tips on everything customer-related, from making sure your guests are satisfied throughout their stay to dealing with difficult guests, and encouraging visitors to leave good reviews.
Turn negative reviews into positive outcomes for your B&B
As you probably know, it’s important for your business to be on review sites, such as
Make your property Pet-Friendly
Not all guest houses and B&Bs allow pets but if you decide upon allowing them in your
How to manage your guest database
Having a database where you can keep and manage all your guests’ details is very
Is the customer always right? How to deal with difficult guests
As a guesthouse owner, you’ll naturally have learned all there is to know about customer
Organise memorable events at your B&B
If you really want to set your guesthouse apart from every other in the area, then a
How to stop guests leaving bad reviews
As a guest house owner, you’ll constantly be striving to leave your guests grinning from
Getting great guest reviews for your guesthouse
Word of mouth is a powerful thing and getting great reviews can often make or break an