Congratulations on receiving your

eviivo Upgrade Order Form!

  • What Happens Now?

    1. Click on the link in the Upgrade Order Form we sent you to confirm your agreement.  A copy will be sent to you and eviivo instantly. If you did not receive our mail about ‘Your Subscription to eviivo’ please let us know.
    2. On receipt of your accepted Upgrade Order Form we will email you your login credentials to access eviivo and our Getting Started tutorials. When you first log in you will be asked to reset your password and set up a memorable security question.
    3. You will then be asked to agree to eviivo’s general Terms of Service. Your Upgrade Order Form provides an effective summary of the options that match your current service level with RezOvation and/or Webervations. Only the terms relevant to the options selected on the Upgrade Order Form come into effect.
    4. Your subscription to eviivo will not be charged until your eviivo service goes live and the RezOvation and/or Webervations services are switched off.
  • What Are The Features On My Upgrade Order Form?

    My Diary: Manage guests and bookings, payments, refunds and invoices, confirmations and cancellations, and just about everything else, from a beautifully designed booking diary with just 1-click. Find out more

    My Web: Showcase your property and tell your story to the world with our mobile-friendly website, or simply integrate our fully responsive booking button with your existing website, in perfect fusion. Find out more

    My Channel Manager: Advertise your business on major travel sites in just 1-click.  No paperwork, No overbookings. Rates, availability and all content instantly updated on Expedia, Booking.com, Airbnb, Google and TripAdvisor. Find out more

    My Payment Manager: Validate, pre-authorise or charge any card in just 1-click, with automated payment confirmations. Save time and sleep easy, as payments flow directly into your bank account, in full PCI-DSS Level 1 compliance. Find out more

    My Pocket Diary:Run your business on the go with this neat mobile app!  Review the day’s takings, find availability, check people in or out, issue confirmations and email or call your guests. Find out more

    My Promo Manager: Increase repeat business with our powerful promo tools. Vary your rates & policies by channel, room or person. Use advanced features to run exclusive promos, and packages & special offers. Find out more

    My Guest Manager: Impress your guests with first-class instant confirmations and automated welcome & thank you emails, in your own design. Collect, manage and display the best guest reviews on your website. Find out more

    My Dashboard: Understand your performance and where demand comes from, with easy-to-read graphics and accurate snapshots. Spot exceptions, card declines, cancellation fees and deposits due at a glance. Find out more

    If you missed our introductory webinars or need a recap on eviivo, please watch our intro video:

  • How Do eviivo’s Features Match My Current Service Levels With RezOvation / Webervations ?

    If you are a RezOvation user, your direct migration path is eviivo connect:

    • My Web* includes our mobile-responsive booking engine, but does not include the full website.
    • My Channel Manager* includes a connection to the Expedia group (including Expedia’s brands: Hotels.com, Bed&Breakfast.com, Orbitz, Travelocity etc.)
    • My Payment Manager* requires an existing merchant account with one of the US banks we support (see below).

    If you are a Webervations user, your direct migration path is eviivo solo:

     

    • My Diary* does not include the ability to record payments and refunds or issue invoices.
    • My Web* is limited to our mobile-responsive booking engine, but does not include the full website.

     

    Once you have migrated adding other options or channels later is really easy!

  • Will I Lose Any Functionality?

    eviivo is a completely new platform. As such, it will work differently to what you have been used to and it will take you a little time to get familiarized with this new software. We are confident that eviivo will prove to be an asset to your business, and that you will enjoy the benefits it brings. The most important improvements and benefits of eviivo are:

    • Our award winning diary (or “occupancy map”)
    • A modern, fully responsive booking engine, in both traditional search bar and/or calendar format.
    • Great promos and packaging capabilities.
    • Deep, instant, comprehensive channel connectivity – on competitive rates.

    However, in the first instance, there are also a few shortcomings:

    • eviivo do not offer any support for Yapstone (InnPayment), Intuit or Quickbooks.
    • eviivo do not offer gift certificate functionality.

    …but we have some workarounds! To manage card payments, you have 3 options:

    1. You can safely input card details in the system, as well as retrieve card details supplied by online travel agencies, then process them manually using a card reader and PDQ, and record the relevant payments and refunds in the system prior to generating an invoice.
    2. If you have an existing merchant account with one of the US banks we support (see below) you can use eviivo’s Payment Manager instead of Intuit or Yapstone. Payment Manager allows you to validate, pre-authorise, charge or refund a card directly within the software, at the click of a button.
    3. If you are interested in Payment Manager but do not work with any of the US banks we support, you can use our special Fast-Track service to open a new merchant account with First Data, on incredibly competitive rates, pre-negotiated on your behalf by eviivo.

    To input booking data into Quickbooks or into some other accounting software, you can easily export booking, guest and payment data into an Excel or CSV file, and reimport the information in Quickbooks. Longer term, eviivo plan to work with Quickbook to deliver better integration. To manage Gift Certificates, you can store information against a guest name & profile – for example the Gift Certificate ID and its value.  Then, when the guest arrives and quotes the ID,  you can check its validity and apply a standard “Gift Certificate deduction” to the guest’s bill, using the Gift Certificate ID as reference and the appropriate value.

  • How Do I Get Help To Learn & Configure eviivo My Set Up?

    From experience, we believe it is best to learn and configure your eviivo set up in two steps, and have developed the below program to help you do this.

    • Top tip: Most critical to your success is the need to gather brilliant photos and mouth-watering descriptions for your business. A large number of Rezo/Weber photos fall short of the 2MB high-resolution quality required in the digital world, so you should look at this as an opportunity to refresh your stock.  Good photos can improve sales by 30%!

    Webinar 1: Business Setup

    Learn how to: 1. Review your business configuration, accommodation type, policies & house rules, photos & descriptions. 2. Teach you how to manage a booking, check-in & check-out your guests, view a card and take or refund a payment.

    << Register now to attend a live webinar >> or log into eviivo, click HELP, then “Getting Started” to watch our tutorial videos.

     

    Webinar 2: Pricing, Promos & Extras

    Learn how to: 1. Load your rates and set up the right pricing strategy. 2. Modify a rate on the spot,  make deeper longer-term changes, or roll-over your prices into next year. 3. Manage and create extras and promotions. <<Register now to attend a live webinar >> or log into eviivo, click HELP, then “Getting Started” to watch our tutorial videos.

     

    Go Live Checklist  

    This is where our friendly agent will work with you to check that everything is in order and ready to go, check your website, and connect your property to all the relevant OTA channels.

    To speed things up, make sure you are ready and prepared – log into eviivo, click HELP, then “Getting Started” to see onboarding tips.

    Final Take Off

    Once everything has been checked-out GO LIVE will entail the following steps:

    1. Load the final RezOvation/Webervations bookings into eviivo.

    2. Switch off RezOvation / Webervations and activate eviivo and your website.

    3. Trigger all the OTA connections.  Most will be live within hours or a couple of days at the most.

    … and you’re all set!

  • Payment Manager and First Data’s Fast Track Card-Connect

    1.List of US banks supported by eviivo’s Payment Manager

    • First Data
    • Chase Paymentech
    • Wells Fargo
    • Suntrust
    • PNC
    • Bank of America
    • Citibank

    2.Fast-track service to open a new merchant account with First Data’s CardConnect, offering great advantages over other vendors:

    • No setup fees
    • No monthly fees
    • No transaction fees
    • Competitive rates: 2.75% for Amex,  2.5% for Visa, Mastercard and Discover – for both domestic and international cards.
    • Simple online application process
    • Quick turnaround – usually in just a couple of days

    Go to https://cardconnect.com/partner/eviivo Email signup@cardconnect.com and quote ‘eviivo Partnership Referral’ Call (877) 948 9733 and quote ‘eviivo Partnership Referral’

    • * Your acceptance into the program cannot be guaranteed and is subject to normal credit and anti-money laundering checks by First Data.

Have any questions? Get in touch!

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