Guest Manager
24/7 guest responsiveness
even when you’re not there
— Groundbreaking.
Let eviivo’s AI-powered concierge take care of guest enquiries when you can’t be at your desk or by the phone. One of the many time-saving features that help you automate multi-channel guest interactions.
Enjoy the convenience of a unified messaging inbox and create inspiring email templates to increase direct and repeat bookings.
eviivo ConciergeTM
Your 24/7 digital ally
Seamless guest management through automation, Artificial Intelligence and world-class APIs to travel agencies.
Designed to save you time and address guest enquiries when you’re not available, Concierge’s responses are effortlessly enriched with content from your website and eviivo Suite, or other permitted sites.
Simply put – the more enquiries it addresses, the more
it learns.
And because the human touch is crucial, you’re able to monitor all Concierge-guest interactions in eviivo’s unified messaging inbox. On your desktop, tablet or smartphone.
Answer your guests’
needs, before they ask
Create amazing guest experiences by sending personalized, useful emails throughout their journey. From simple booking confirmations to contactless check-in details, gentle payment reminders to feedback requests, our platform helps you automate everything. You save precious time while creating a real feeling of hospitality for guests.
Have your guest’s plans suddenly changed? No problem. Pause or delete your scheduled emails at any time to keep control of your communications.
Own your relationship
with guests
eviivo’s unified Conversations inbox makes it easy to view or respond to direct mails or OTA messages anywhere, anytime, including on your mobile.
Centralize your communications and nurture your superhost status via robust message APIs.
Stay in control. Automate and customize OTA reconfirmation emails so guests always get key information in your own words.
Create engaging automated email templates to upsell extras and increase direct revenues.
Raise your online
reputation through reviews
Guest reviews are one of the top three factors in choosing a stay for today’s travelers.* Guest Manager makes it easy to boost your bookings by growing a glowing online reputation.
Automatically invite guests to leave a review before check-out to prevent any surprises. Collect, read and respond to reviews directly in your Conversations inbox, and decide which to display on your website.
*After location and price. Data taken from
eviivo-conducted survey of 7,500 travelers
Guest Manager’s unrivalled benefits…
Know Your Guests
Keep track of all your customer information in one place. The easiest way to understand the lifetime value of your guests.
Enriched Guest Profiles
Use Member IDs and your own custom data to enrich guest information. (Automatically obtain guest consent online under GDPR.)
Nurture VIP Guests
Access your most important guests’ preferences, then use them to set up targeted offers and privileges via your website.
24/7 Guest Responsiveness
Use eviivo Concierge, the AI-powered chatbot, to provide instant, accurate responses to guest inquiries. Always-on support, for whenever you’re not available.
Unified Messaging
Take control of all guest conversations early via a single multi-channel conversation dashboard. Including support for automated emails, and OTA messages and reviews.
Do It Your Way
Use our drag-and-drop mail designer to customise all guest communications, so they truly reflect the brand and personality of your business.
Pre- and Post-Stay Emails
Anticipate your guests’ information needs with automated messages before they arrive, during their stay and after they leave. Including feedback and great reviews.
Collect Guest Reviews
Collect reviews automatically and control whether or not you display them on your website. Showcase your best guest experiences and attract new customers.
Keep In Touch
Build and extract GDPR-compliant marketing lists, ready to use for mass mailers, including free solutions like SendinBlue’s or MailChimp’s
Contactless Deposits
Collect booking deposits remotely and securely, at any time prior to arrival. Or preauthorise damage deposits before check-in then charge or release as needed.
One-Click Registration
Guest can register prior to arrival and you can print registration cards in one click, and generate the relevant compliance reports automatically.
Contactless Check-In/Out
Offer seamless check-in and issue access codes and instructions via SMS, WhatsApp, or email. Allow guests to review their bill and check-out via their smartphone. View our contactless check-in partners.
Enjoy the deepest, most fluid connections to OTAs
“They gave us the confidence to start taking bookings online. We discovered what it means to be PCI compliant, how important that is for the security of our guests, and eviivo ticks that box”
Stef and Simo
Argyll and Bute
“The solution automatically offers mobile-friendly versions so whether a potential guest is browsing on a phone, tablet or desktop, they will always have the same great user experience.”
Sarah
Gloucestershire
“We had a choice with eviivo to either have a free website with it, but just the timing of it, we just had our website built, so we just had it (the booking engine) integrated automatically and it was literally done within an hour…and it’s just linked seamlessly.”
Andy and Kinga
Suffolk
“eviivo give you the platform to take direct bookings through your own website (through the booking engine), and that way it’s commission free for us, and we feel we’ve got quite an interesting, stylish website. eviivo are great, they’ve really generated a lot of bookings for us.”
Sophie and Michelle
North Yorkshire
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