eviivo, RezOvation & Webervations: What's the story?

On February 28, 2019 the Webervations and RezOvation platforms will be permanently closed – find out more

On 4th October 2018, eviivo announced the acquisition of RezOvation and Webervations – software tools owned by BedandBreakfast.com, part of Expedia Group. The acquisition gives RezOvation and Webervations customers full access to eviivo’s award-winning booking management platform. Read our eviivo FAQs for RezOvation and Webervations customers below.

eviivo announced that the company acquired two software tools RezOvation and Webervations, owned by BedandBreakfast.com, a HomeAway® brand and part of Expedia Group. The acquisition gives RezOvation and Webervations customers full access to eviivo’s award-winning booking management platform.

On February 28, 2019 the Webervations and RezOvation platforms will be permanently closed – find out more

eviivo are the number one booking management platform for independent hosts and hoteliers in Europe, with over 16,000 customers worldwide. eviivo suiteTM, the flagship product, has won a host of accolades, including Travolution’s Best Technology Product and an Expedia Global Innovator Award. Find out more about eviivo here.

Yes, both the RezOvation and Webervations tools will be withdrawn from February 28, 2019. The upgrade is a simple, automated move to eviivo. We expect that re-training will be necessary, and our team will be here to help you every step of the way.

Upgrading to eviivo gives you the opportunity to continue your service seamlessly on an award-winning booking management platform with enhanced features, excellent customer service and new distribution channels.  The most attractive enhancements available with eviivo are:

  1. A great mobile-responsive website and web booking engine
  2. Deep integration with the most high-performance booking channels including Expedia Group brands Expedia.comOrbitzHotels.comtravelocitytrivago, Egencia, HomeAway Inc including VRBO & BedandBreakfast.com, as well as additional channels including Booking.com (incl. Priceline), TripAdvisor Instant BookAirbnb and Google Hotel Ads.
  3. Integration with local bed and breakfast associations, with our powerful community tools.

Packed with powerful and innovative technology, eviivo’s platform operates in the cloud – enabling innkeepers to compete on an equal footing with larger hotel chains, whilst keeping it affordable. We are offering RezOvation and Webervations customers a choice of three upgrade options:

  1. eviivo soloTM a beautifully designed mobile-responsive booking engine, with easy to use booking management and card retrieval.
  1. eviivo connectTM offers an industry leading reservation and rate management tool, a mobile responsive booking engine, deep integration to the Expedia Group distribution network.
  1. eviivo suiteTM offers enhanced functionality, a including connectivity to more global online travel agencies, customer review and direct marketing management tools, promotional management and a comprehensive reporting dashboard.

The main change you will notice is a move to a new, feature-rich user interface.  Overall, eviivo offers a wider range of options and integrations than RezOvation and Webervations, but some level of retraining will be required as the user interface and navigation method is different.

eviivo does not currently provide any level of integration to Intuit or Yapstone. To use the My Payment Manager service, you must set up and open an e-commerce merchant account so payment processing can be enabled. A merchant account can be opened with any of: First Data, Chase Paymentech, Wells Fargo, Suntrust, Bank of America, Citibank or PNC. In the coming months we plan to open access to a wider range of US banks.

If you do not have an account with one of the banks mentioned, we have partnered with Card Connect (a First Data company) to secure merchant services with very competitive rates and easy set-up within 5 working days. There are no setup fees, no transaction fees and a flat rate for both domestic and international cards. Click here to find out more and start your application.

The price of a subscription to eviivo depends on the size of the property and the exact product configuration you choose. We are currently working on creating individual packages for all RezOvation and Webervations customers and will email you soon with details of your upgrade package. This will be reflective of the services that you are currently utilizing, and you will be able to add more services in later.

Customers upgrading to eviivo will enjoy full credit for any unused RezOvation or Webervations subscription months.

We will need a commitment of 2-4 hours of your time, depending on the number and the size of businesses you own, to better understand the new features and how they can benefit you.

Migration will take place over one to two weeks depending on your availability, the size and complexity of your business and the number of properties you own. Once your eviivo account is live you will benefit from online support seven days a week, allowing you to ask questions to our friendly experts via Live Chat when logged into eviivo.

eviivo is an existing Expedia Group preferred partner, meaning HomeAway will partner with eviivo to ensure a smooth transition for innkeeper customers, utilizing the current property management or booking tool software solutions. The same team is responsible for both the connection of your eviivo system and the disconnection of your Webervations/RezOvation system.  We will ensure that there is minimal disruption to the service.

eviivo will migrate all your business profile and guest information, along with 24 months of historic booking data. Click on the links to find out how to download historic booking data older than 24 months for RezOvation customers and Webervations customers.

eviivo provides connectivity to all major channels currently supported by RezOvation. These include:  Expedia.com, Expedia Partner Solutions channels, Orbitz, Hotels.com, Egencia, HomeAway including VBRO & BedandBreakfast.com, as well as Booking.com, Google Hotel Ads, Airbnb, and TripAdvisor Instant Book. These channels are fully integrated with eviivo and all bookings sourced from these channels are therefore managed in the same way through the same interface. eviivo does not currently provide any level of integration to Sabre (GDS).

Our teams share a common goal – the success of your training and your activation on the new platform. We attach huge importance to the value of after-sales service, as demonstrated by our ‘Excellent’ Trustpilot review score. You will be able to access our free support service seven days a week via Live Chat directly within the eviivo platform.

We have support teams in Austin, Texas and across Europe. The support team dealing with our RezOvation/Webervations customers is based in Austin, Texas.

You can rest assured that you will be supported by someone who is familiar with your business. We are working on integrating the RezOvation, Webervations and eviivo teams at a new office in Austin, Texas. This team will take care of your customer service, your upgrade, and your training on the new features offered on the eviivo platform.

Once you are live on eviivo, Live Chat will be available between 9am CST and 7pm CST directly from within eviivo suite. We also provide a support portal where you can log tickets. If you have any questions before your upgrade you can contact us via the form at the bottom of this page, or by email at rezo@eviivo.com.

Have a question? Get in touch!

Upgrade Options

Packed with powerful and innovative technology, eviivo’s platform operates in the cloud – enabling innkeepers to compete on an equal footing with larger hotel chains, whilst keeping it affordable. We are offering RezOvation and Webervations customers a choice of three upgrade options:

eviivo solo™

A beautifully designed mobile-responsive booking engine, with easy to use booking management and card retrieval.

eviivo connect™

offers an industry leading reservation and rate management tool, a mobile responsive booking engine, deep integration to the Expedia Group distribution network and/or Booking.com (depending on current usage).

eviivo suite™

offers enhanced functionality, including connectivity to more global online travel agencies, customer review and direct marketing management tools, promotional management and a comprehensive reporting dashboard.