eviivo presents


Unsung Hero


Any successful accommodation business relies on every individual employee to give their very best. Sometimes their efforts are highly visible, but often the hard work of team members goes unnoticed by guests. The Unsung Hero could be the conscientious cleaner, green-fingered gardener or the sous chef preparing a delicious breakfast day in /day out.

The Unsung Hero Award will reward the employee, nominated by owners, whom they rely on for their businesses to be successful — individuals who keep the business going, the glue that holds everyone together, and the virtual pillars of the property who deserve to have their time in the limelight. This is a great opportunity to put your property in the limelight but also to give a big special thank you to these special employees.

Shortlisted Properties

Receptionist/Back of House
The Bridge House
Dorset, England


Co. Owner
Bryn Woodlands House
Conwy, Wales


Housekeeper and Waitress
Bay Horse Inn
North Yorkshire, England


Office Manger
Robin Hill House
County Cork, Ireland


KVM Serviced Accommodation Ltd
Cambridgeshire, England


Judging criteria

Nomination will be a vital cog in the wheel that drives the success of the property, someone who demonstrated great dedication to the business over the years and improved processes in their area of expertise. We’re looking for someone who works behind the scenes to make the property successful for the business — and memorable for guests.

Unsung Hero Award 2022 Judges

David Weston

David has over 30 years’ experience in travel and tourism. He is Chair of the Bed & Breakfast Association, the official trade association for the UK’s B&Bs, guest houses and small independent hotels, and a member of the UK Government’s Tourism Industry Council. A tireless champion of the great British B&B, in Septemer 2021 David was awarded the “Outstanding Contribution Award” by AA Hospitality for his valued contribution to the support of the independent accommodation sector during the Covid crisis.

Kat Lee

Kat has worked across the public and charity sector throughout her career, including time with the Science Museum, Parliament’s Education Service, and Girlguiding. She joined the Family Holiday Charity as CEO in Janauary 2020 as has overseen a major rebranding project to raise the profile of the charity and make clear its purpose to help families get time away together, often for the first time ever. She’s also been a charity trustee and Chair of Governors for a local primary school.

Janet Uttley

Janet has over 25 years’ experience in tourism, delivering marketing and PR campaigns for leading visitor attractions before joining VisitEngland’s quality assurance team. After a short break in the charity/youth sector, Janet returned to tourism in 2019 and played a key role in the development and delivery of the We’re Good to Go industry standard, which over 51,000 businesses have signed up to in order to demonstrate their committment to COVID-19 public health protocols.

Entries are now closed.

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