Xotelia is closing down, and is being replaced by eviivo

 

By the end of 2019 the Xotelia channel manager will no longer be operational. It will be replaced by eviivo suite or connect. eviivo is no longer accepting any Xotelia subscription renewal.

If your subscription to Xotelia expires in 2019 you will not be able to renew it; you will need to subscribe to eviivo connect or eviivo suite.  As a result, Xotelia connections to online travel sites like Booking.com, Airbnb, Expedia etc. will be paused permanently and prices & availabilities will no longer be synchronised via the Xotelia channel manager.

Please contact us to learn more about seamless migration options to eviivo suite or eviivo connect.

In 2017 eviivo acquired Xotelia.   Since then, the teams have been working hard to prepare your seamless migration to eviivo connect.   

Well over 1,000 Xotelia users are already enjoying the benefits of eviivo connect, which include:
  • Access to an award-winning diary to manage your reservations.
  • A fully responsive booking engine
  • Enhanced reporting features
  • Automated confirmations and invoicing
  • The ability to receive and store payment cards online in full PCI-DSS Level 1 compliance

 

Hear about Le Relais du Chat Prosper's experience of migrating from Xotelia to eviivo

Need support?
Find answers to our most frequently asked questions below!

All our departments, including our customer service, are based in Lyon, France

Visit our team page for more information, click here.
Email: support@xotelia.com
Phones:
  • France: 08 20 69 02 11 – 0,20 € / min
  • Italy: +39 199 241 430 – 0,20 € / min
  • Spain: +34 518889478 – 0,20 € / min
  • Mexico: +01 800 681 5364 – 0,20 € / min
  • North America: +01 800 463 0976 – 0,20 € / min

Please take note that you need to send an email to support@xotelia.com before calling. When you call, the support team will be asking your ticket number in order to solve your issue.

Support can be reached from 9am to 7pm (UTC +1:00) by phone and by email at anytime (support@xotelia.com).

Yes! Three kinds of online resources are available in the help center when you login to your account (bottom left corner):

  • Search box (Q&A)
  • Videos tutorials
  • Written tutorials

 

Your information are stored on secured servers and won’t be shared with any third party.
Xotelia is based in France. We are located in Lyon (42 cours Suchet 69002 Lyon France).
  • Our registration number: 53951302800024
  • Our VAT number: FR06 539 513 028

Yes. By the end of 2019, Xotelia channel manager will no longer be operational. It will be replaced by eviivo suite or connect.

That depends on which whether you choose to migrate or upgrade.

If you migrate, you’ll retain the same features of Xotelia, under the same conditions but with a new design. We will try to be as close as far as possible of the price you paid on Xotelia. If you upgrade your service with new features, your subscription will be adjusted based on the features selected.

No. You can even choose to add new features such as: invoicing, payement, integrated credit card processing, advanced promotional tools, a mobile website, more in-depth management of customer profiles and reviews, new OTAs…

All this will be shown to you by the sales team during a free demonstration. The change you’ll notice first is a move to a new, feature-rich user interface. We’ll offer you free training and support on this interface, as well as every other aspect of your migration.

The Lyon team will stay the same and will be taking care of the the migration and your training on the new features offered on the eviivo platform. You can rest assured that you will be supervised by someone who is familiar with your situation.

A commitment of your time, to better understand the new features and how they can benefit you. This might include an hour or two spent engaging with our free online training sessions. You will also be asked to check the pricing before the ultimate activation of your account. In some cases, depending on the migration options chosen, we will ask you to collect high quality photos and descriptions. This will allow you to connect to new travel agencies – such as Ryanair or Google Hotel Ads or HomeAway / Abritel – or to modernize your own website. Your access to the new platform will be immediate. Once you have access, your training and the ultimate activation of your account can take up to 15 days (depending on your availability at this time) and includes: One or two online training sessions (depending on your needs), each taking approximately 1 hour, where our team will guide you through every step of the process. A confirmation and test of all your configurations and connections by our experts. A confirmation of your pricing and your selling conditions by yourself. If necessary, a request to upload new descriptions and photos. Once your account is migrated and ‘live’ you’ll benefit from online support 7 days a week, which allows you to ask questions and have a chat with our experts directly within the product («Live Chat “).

No, the same team is responsible for both connecting eviivo and disconnecting Xotelia, so we’ll ensure that there’s no interruption in your service. This is a key benefit competitors can’t offer if you switch away from Xotelia/eviivo.