Nestled in Cordon, known as the ‘balcony of Mont-Blanc’ for its breathtaking views, this 5-star ski chalet blends luxury with traditional Alpine charm. Owned by Laurent, a former graphic designer, the chalet offers high-end amenities including a whirlpool bath, hammam, sauna, and private cinema. Since moving to Haute-Savoie, Laurent has turned the chalet into the ultimate luxury destination for travellers worldwide.
DIRECT SALES GROWTH RATE
ROOM RATE INCREASE
OVER THE XMAS SEASON
OVER THE XMAS SEASON
The challenges before eviivo
- Manual booking management: This time-consuming process affected both business efficiency and Laurent’s work-life balance.
- Billing complexities: Handling invoices, payments, and security deposits manually led to frequent errors.
- Outsourced services: High commission fees from a third-party digital service caused financial strain.
- Limited guest interaction: Admin tasks prevented Laurent from offering the personalised experiences he envisioned.
The solutions implemented with eviivo
- The smooth automation of all booking flows, check-ins and check-outs has massively improved daily efficiency.
- eviivo Suite’s built-in channel manager feature has boosted international visibility through a deep integration with OTA platforms, while reducing errors, manual work, overbookings and misunderstandings.
- Laurent now automates highly personalised guest communications, enhancing the guest experience while reducing manual workload.
- eviivo Suite’s integrated promo and payment management features facilitate the easy set-up of seasonal pricing plans and simplify financial tracking and deposit management (something Laurent describes as “a blessing!”).
The results
- Increased visibility: International travellers now make up nearly half of Laurent’s clientele, while expanding online visibility has seen direct bookings peak at 90.2%.
- Enhanced guest experience: With more time to focus on guests, Laurent earned a 10/10 avg. Booking.com rating and recognition in the Travel Review Awards. The property was listed as one of Europe’s best ski chalets by House & Garden.
- Revenue growth: With the chalet’s reputation firmly established in the luxury market, Laurent was able to raise his Christmas season room rates by 136.3%.
Conclusion
Laurent’s partnership with eviivo has transformed his chalet into a luxury destination with international appeal. By automating operations and improving guest experiences, Laurent now positions his chalet among Europe’s finest ski accommodations, commanding high rates and skyrocketing financial growth.