Taking your guest relations and communications to the next level
The quick path to success is to give your guests an unforgettable experience and to encourage word of mouth.
Guest Manager is designed to help you build invaluable guest profiles, in full GDPR compliance, in order to anticipate their needs, improve guest communications, and collect great guest reviews.
Guest Manager
Key Features
Know Your Guests
Keep track of all your guest information in one place, and understand their lifetime value.
Pre-Arrival Emails
Email guests automatically ahead of their stay, with useful information and clear check-in instructions (directions, access codes, menus, points of interest etc.).
One-Click Registration Cards
Print registration cards in one click and generate the relevant police reports automatically.
Multiple Guests
Update, edit and store information about multiple guests under the same booking.
Post-Departure Emails
Email guests automatically after their stay to collect feedback and great reviews, and to thank them for their visit.
Control Reviews
Manage guest reviews and choose whether to display them on your website.
Do It Your Way
Use our drag and drop editor to customize all guest communications, and truly reflect the character and personality of your business.
Enriched Guest Profiles
Use Member IDs and your own custom data to enrich guest information, and obtain their consent online under GDPR.
Keep In Touch
Use our guest report to create GDPR compliant marketing lists, for immediate use with SendinBlue’s free mass-mailing tool.
See what our customers think of Guest Manager
Connecting you to all the leading online travel agencies
Why eviivo
We’re so much more than software. And here's why we would very much like to work with you.
Training
Your success matters. When you come on board we give you free training, and stay with you until you’re comfortable and everything’s is running smoothly.
Support
You can count on us seven days a week. We offer free support via live chat, web and phone. You can get in touch with just one click.
A Vibrant Community
Become part of eviivo’s vibrant global community - be unique, do business your way, and tell your story to the world!
Free Press Coverage
We fight your corner and regularly generate free press coverage for our customers. We sponsor National B&B Week and fund major awards for independent hosts.
Expert Knowledge
Our people have spent years in the business, learning best practices from leading brands. We know hospitality and technology inside and out, and we love sharing our knowledge with you.
Open Partnerships
We are part of an integrated ecosystem of related booking technologies & platforms. Always happy to partner to make life easier for you.
eviivo suite
The all-in-one booking software that puts you in control to run things your way. See what eviivo suite has to offer:
Property Manager
A beautifully designed diary to manage guests and bookings with just one click on any device.
Website Manager
A commission-free responsive, SEO & mobile-friendly website to showcase your property.
Channel Manager
A 2-way connection with instant synchronization to all major travel agencies.
Promo Manager
Exclusive offers, packages and promo codes. Ultimate pricing flexibility by channel.
Guest Manager
Guest reviews, personalized confirmations, and automated ‘welcome’/’thank you’ emails.
Performance Manager
Business insights at your fingertips with accurate, easy-to-read graphics and invaluable snapshots.
Payment Manager
Secure card processing in just one-click with full Level 1 PCI compliance.
Owner Manager
Managing property owners made easy with the automatic calculation of the charges or booking fees you wish to pass on for your services.
Want to find out more?
Sign up for a short demonstration from one of our friendly experts.
They’ll get you started, with your first 30 days free!