Located on the shores of Lake Constance in Germany, this hostel occupies a former brewery and offers 21 rooms and apartments. Frank and his daughter Ronja, the owners, have created a welcoming hub for adventurous travellers. Known for their exceptional breakfasts and hands-on approach, they commit to ensuring guests enjoy a personalised and memorable experience.
INCREASE IN REVENUE
DIRECT BOOKINGS SHARE
The challenges before eviivo
- Frank and Ronja were overwhelmed by the manual management of bookings, leaving them with less time to interact with guests.
- They needed a property management system (PMS) to automate tasks, but it had to be user-friendly, with German-language support available.
- With 80% of their bookings coming through Booking.com, they wanted to reduce their reliance on the platform and grow direct bookings.
The solutions implemented with eviivo
eviivo Suite™ provided a comprehensive solution, enabling Frank and Ronja to automate bookings and diversify their distribution channels. The onboarding team imported existing bookings and established the hostel’s presence on OTAs such as Booking.com Airbnb and Expedia. eviivo’s booking engine has been seamlessly integrated into their website, while the Channel Manager automatically updates availability, prices, and content across all platforms. The intuitive interface, combined with German-speaking support, ensured a smooth transition.
The results
- 124% revenue increase in the first year, with 112% more room nights sold.
- Direct bookings rose from 9% to 21%, reducing commission fees.
- While overall dependency on OTAs lessened, OTA revenues still increased by 60%.
- Share of revenue from non-OTA channels grew from 12% to 20%.
Conclusion
With eviivo, Frank and Ronja have streamlined their operations while taking their hostel’s bookings and revenue to new heights. Looking ahead, they plan to continue focusing on guest experiences, while eviivo helps them manage their daily operations with ease.