Founded in 2022, this luxury rental brand has quickly established itself in the ultra-competitive niche for high-end concierge services. Co-founders Laetitia and Erwann curate unforgettable stays at 25 exclusive villas across France’s Languedoc-Roussillon region. How exclusive? One property welcomes guests’ horses and another features its own football pitch, while bespoke additions range from gourmet evenings to sports car rentals!
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The challenges before eviivo
When starting out, the operators needed to navigate the complexities of providing each guest with an exceptional experience across their rentals. They faced challenges:
- Ensuring rapid response times to all guest requests.
- Smoothly managing multiple teams and bespoke services across a vast 250 km region.
- Staying on top of finances for multiple high-end properties, each with its own tax rules and services.
The solutions implemented with eviivo
Erwann has found eviivo Suite stands apart in “its ability to handle the complexities of our business”. The multi-property management platform offers unrivalled precision and flexibility:
- eviivo Suite’s Conversations inbox centralises all guest communications in one place, from OTA bookings to reviews. This allows the team to exceed guest expectations with timely responses and personalised services.
- The platform’s granular level of detail simplifies accounting for each property, ensuring total control over such particulars as VAT for specific services.
- Financial insights offered by eviivo’s property-specific reports inform key decisions that are driving visibility, bookings, and revenues.
The results
- The business grew its year-on-year revenue from €470,000 to over €1,2 million on almost 2,000 annual reservations.*
- 40% of bookings are direct (industry avg. is 10-20% for independent accommodations).
- The brand has rapidly developed an avid following of high-profile returning guests, including celebrities.
Conclusion
This brand has leveraged eviivo Suite to deliver the flawless, unforgettable experiences that are setting them apart in a competitive high-end market. Erwann says “It’s not just a tool. It’s the backbone of how we maintain the seamless, luxury service that gives each guest memories of an exceptional stay.”
*Projected total