Answer your guests’ needs, before they ask
Create amazing guest experiences by sending personalised, useful communications throughout their journey. From simple booking confirmations to pre-arrival information, gentle payment reminders to feedback requests, our platform helps you automate everything. You save precious time while creating a real feeling of hospitality for guests.
Next-level guest engagement: Automated and API-driven
Use our guest management system across your property portfolio. Offer contactless check-in, virtual meet and greet services, and handle reviews through timely, quality communications.
Learn how else we can help your PMC
Respond to guests and nurture your Superhost status via robust messaging APIs to Airbnb and Booking.com. Provide information automatically via email, or respond in your time .
Keep control of your relationship with guests
51%* of guests prefer to book directly through your website. Leverage the advertising budgets of the big Online Travel Agencies (OTAs) to get your property seen, but use Guest Manager to stay in control. Automate and customise OTA re-confirmation emails with our platform to ensure your guests receive the right information in your own words. Then keep building the guest-host bond via automated communications that encourage repeat business and direct bookings.
*eviivo-conducted survey of 7,500 travellers, August 2022
Guest Manager Key Features
The complete Property & Guest Management Software
Know Your Guests
Keep track of all your customer information in one place. The easiest way to understand the lifetime value of your guests.
Enriched Guest Profiles
Use Member IDs and your own custom data to enrich guest information. (Make sure to obtain guest consent online under GDPR )
Nurture VIP Guests
Access your most important guests’ preferences, then use them to set up targeted offers and privileges via your website.
Collect Guest Reviews
Collect reviews automatically and control whether or not you display them on your website. Showcase your best guest experiences and attract new customers.
Do It Your Way
Use our drag-and-drop mail designer to customise all guest communications, so they truly reflect the personality of your business.
Pre-Arrival Emails
Delight your guests before they arrive! Automatically email guests with useful info and clear check-in instructions ahead of their stay.
Post-Departure Emails
Automatically email guests after their stay to collect feedback and great reviews – or just to thank them for visiting.
Keep In Touch
Use our guest report to create GDPR-compliant marketing lists, ready to use with SendinBlue’s or MailChimp’s free mass-mailing tools.
Contactless Check-in
Offer guests a frictionless check-in / check-out experience via a link you can share through SMS, WhatsApp or email. View our contactless check-in partners.
Contactless Check-out
Allow guests to review their bill and check-out via their mobile. Simpler for them, simpler for you.
Contactless Deposits
Collect deposits or safety deposits, remotely and securely, at any time prior to arrival.
One-Click Registration Cards
Print registration cards in one click and generate the relevant compliance reports automatically (European statistics, police reports, safety regulations, etc.).
Click on each logo to see how eviivo works with all the leading online travel agencies
Stef and Simo
Argyll and Bute
Sarah
Gloucestershire
Andy and Kinga
Suffolk
Sophie and Michelle
North Yorkshire
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