Guest Manager Guest Manager

24/7 guest responsiveness,
even when you’re not there
— Groundbreaking.

Let eviivo’s AI-powered concierge take care of guest enquiries when you can’t be at your desk or by the phone.
Enjoy the convenience of a unified messaging inbox.
Create inspiring email templates to increase direct bookings, and automate guest interactions across multiple channels.

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New Feature

eviivo ConciergeTM
Your 24/7 digital ally

Seamless guest management through automation, Artificial Intelligence and world-class APIs to travel agencies.

Designed to save you time and address guest enquiries when you’re not available, Concierge’s responses are effortlessly enriched with content from your website and eviivo Suite, or other permitted sites.

Simply put – the more enquiries it addresses, the more
it learns.

Did you know that only 35% of guests who visit your website will bother to leave you a message if they cannot get an instant answer? By taking care of the other 65%, eviivo Concierge guarantees you’ll never miss a beat.

Learn how our eviivo ConciergeTM can help

Answer your guests’
needs, before they ask

Create amazing guest experiences by sending personalised, useful emails throughout their journey. From simple booking confirmations to contactless check-in details, gentle payment reminders to feedback requests, our platform helps you automate everything. You save precious time while creating a real feeling of hospitality for guests.

Have your guest’s plans suddenly changed? No problem. Pause or delete your scheduled emails at any time to keep control of your communications.

Learn how our Payment Manager can help

Own your relationship
with guests

eviivo’s unified Conversations inbox makes it easy to view or respond to direct mails or OTA messages anywhere, anytime, including on your mobile.

Centralise your communications and nurture your superhost status via robust message APIs.

Stay in control. Automate and customise OTA reconfirmation emails so guests always get key information in your own words.

Create engaging automated email templates to upsell extras and increase direct revenues.

Learn how our Website Manager can help

Raise your online
reputation through reviews

Guest reviews are one of the top three factors in choosing a stay for today’s travellers.*  Guest Manager makes it easy to boost your bookings by growing a glowing online reputation.

Automatically invite guests to leave a review before check-out to prevent any surprises.  Collect, read and respond to reviews directly in your Conversations inbox, and decide which to display on your website.

*After location and price. Data taken from
eviivo-conducted survey of 7,500 travellers

Guest Manager Guest Manager’s unrivalled benefits…

Know Your Guests

Keep track of all your customer information in one place. The easiest way to understand the lifetime value of your guests.

Enriched Guest Profiles

Use Member IDs and your own custom data to enrich guest information. (Automatically obtain guest consent online under GDPR.)

Nurture VIP Guests

Access your most important guests’ preferences, then use them to set up targeted offers and privileges via your website.

24/7 Guest Responsiveness

Use eviivo Concierge, the AI-powered virtual assistant, to provide instant, accurate responses to guest inquiries. Always-on support, for whenever you’re not available.

Unified Messaging

Take control of all guest conversations early via a single multi-channel conversation dashboard. Including support for automated emails, and OTA messages and reviews.

Do It Your Way

Use our drag-and-drop mail designer to customise all guest communications, so they truly reflect the brand and personality of your business.

Pre- and Post-Stay Emails

Anticipate your guests’ information needs with automated messages before they arrive, during their stay and after they leave. Including feedback and great reviews.

Collect Guest Reviews

Collect reviews automatically and control whether or not you display them on your website. Showcase your best guest experiences and attract new customers.

Keep In Touch

Build and extract GDPR-compliant marketing lists, ready to use for mass mailers, including free solutions like SendinBlue’s or MailChimp’s

Contactless Deposits

Collect booking deposits remotely and securely, at any time prior to arrival. Or preauthorise damage deposits before check-in then charge or release as needed.

One-Click Registration

Guest can register prior to arrival and you can print registration cards in one click, and generate the relevant compliance reports automatically.

Contactless Check-In/Out

Offer seamless check-in and issue access codes and instructions via SMS, WhatsApp, or email. Allow guests to review their bill and check-out via their smartphone. View our contactless check-in partners.

Enjoy the deepest, most fluid connections to OTAs

Want to find out more?

Sign up for a short demonstration from one of our friendly experts.
They’ll get you started, with your first 30 days free!

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