Seamless reputation and guest management.
Always on, always responsive.
Manage all conversations
in one AI-powered inbox
Effortlessly pick up guest messages from all sources, including Booking.com, Airbnb, Expedia, Vrbo, WhatsApp, SMS and your direct bookings — anytime, anywhere, on your laptop or mobile.
And to truly cut down your response times? Let AI automatically suggest the best replies in any number of languages and review conversations handled by your AI Concierge – all directly from your inbox.
(Not to mention auto-replies, auto-reviews, and booking pre-approvals or quotes!)
A game-changer for your communications.
eviivo ConciergeTM
Your 24/7 digital ally
Designed to save you time and address guest enquiries when you’re not available, Concierge’s AI-powered responses are effortlessly enriched with content from eviivo SuiteTM, your website (including FAQ pages), and other permitted sites.
Hosts and hoteliers cannot be glued to their computers all day! Our AI provides a fantastic solution by instantly picking up enquiries from potential guests. eviivo Concierge has now handled twice as many enquiries as humans for our customers – enquiries that would have otherwise been missed.
Answer your guests’ needs,
before they ask
Create amazing guest experiences by scheduling personalised, useful communications throughout the guest journey. Create easy, drag-and-drop custom designs for your emails and WhatsApp or SMS messages that land right in your guest’s pocket.
From booking confirmations to check-in details, or gentle payment reminders to upgrades and feedback requests, automate all messages – and save precious time while creating a real feeling of hospitality.
Have your guest’s plans changed?
No problem. Pause or delete scheduled messages at any time to keep complete control of your communications.
Own your relationship
with guests
eviivo Conversations’ unified inbox makes it easy to view or respond to direct mails or OTA messages anywhere, anytime, including on your mobile.
Reconfirm OTA bookings automatically to ensure guests get the right information in your own words.
Create engaging automated emails to upsell extra products and services — and increase revenues while saving commission costs on fees and extras.
Raise your online
reputation through reviews
Guest reviews are one of the top three factors in choosing a stay for today’s travellers.*
Boost your bookings by growing a glowing online reputation with Guest Manager. Collect and respond to reviews automatically, decide which to publish on your site, and rate your guests on Airbnb – all within the “Reviews” folder in your unified inbox!
*After location and price. Data taken from eviivo-conducted survey of 7,500 travellers
Build your marketing database
Want to stay top of mind and inspire loyalty from your past (and future) guests? Then you’ve got to keep in touch.
Manage rich guest profiles in a clean database where you can: separate good guest data from masked OTA emails; hold GDPR-compliant personal data or regulatory information; and even add custom-defined fields to collect exactly the information you need during the booking journey.
Connect eviivo to Zapier to add new contact details to your CRM system automatically, or export ready-to-go mailing lists in no time.
Guest Manager Key Features
Know and Nurture Your Guests
Track all customer information in one place to understand your guests’ lifetime value. Use valuable guest preferences to set targeted offers & privileges via your website.
Enriched Guest Profiles
Use Member IDs and your own custom data to enrich guest information. (Automatically obtain guest consent online under GDPR.)
24/7 Guest Responsiveness
Use eviivo Concierge, the AI-powered virtual assistant, to provide instant, accurate responses to guest enquiries. Always-on support, for whenever you’re not available.
Unified Messaging Inbox
Take control of all guest conversations early via a single, multi-channel Conversations inbox. Includes support for automated emails, AI chat transcripts, OTA messages, WhatsApp, SMS, and reviews.
Do It Your Way
Use our drag-and-drop mail designer to customise all guest communications, so they truly reflect the brand and personality
of your business.
Pre- and Post-Stay Emails
Anticipate your guests’ information needs with automated messages before they arrive, during their stay, and after they leave. Encourage feedback and great reviews.
Automate Guest Reviews
Collect and respond to reviews automatically, regardless of their source (Booking.com, Airbnb, Expedia, Vrbo) – all in eviivo Suite. Control which reviews appear on your website, and rate your Airbnb guests too.
Keep In Touch
Collect and maintain clean, GDPR-compliant profile information or regulatory data. Extract ready-to-go mailing lists in Brevo or Mailchimp, or use the eviivo-Zapier connection to automatically transfer data into your CRM system.
Contactless Deposits
Collect booking deposits remotely and securely, at any time prior to arrival. Or preauthorise damage deposits before check-in, then charge or release as needed.
One-Click Registration
Ensure guests can register online prior to arrival. You can print registration cards in one click, and generate the relevant compliance reports automatically.
Contactless Check-In/Out
Offer seamless check-in and issue access codes and instructions via SMS, WhatsApp, or email. Allow guests to review their bill and check-out via their smartphone.
AI-Suggested Replies
Spend less time responding to messages. Let AI instantly generate suggested replies to guests, in their preferred language, for you to view, edit and send from one inbox.
Quick Responses
Reply to common guest questions faster with templated responses for messages and reviews in Conversations. Save a new message as a quick response at any time.
WhatsApp and SMS Messaging
Manage full two-way conversations and automate communications via WhatsApp and SMS.
Rental Agreements
Create, customise, send, and manage rental agreements – all from within eviivo Suite. Automate e-signature requests and track whether agreements have been signed.
Enjoy the deepest, most fluid connections to OTAs
Get your FREE Digital
Guest Engagement Pack
