What Do Today’s Guests Really Want? Insights From Summer 2024
What will you learn?
01.
The growing importance and impact of reviews…
Discover the latest best practices for encouraging guests to leave reviews, managing and responding to feedback, and why it’s now crucial to review your guests in return.
02.
Key Performance Indicators (KPIs) for guest satisfaction…
Let the data show you what’s been working for guests this year. Learn how to interpret and leverage key metrics, so your offerings align with guest expectations and drive success.
03.
How to make sure you stand out from the crowd…
Hear from businesses that have gained a competitive edge by making guest satisfaction a top priority. Learn how they’ve become the first choice for travellers during the shoulder season.
Our Guest Panellists include:
Paolo Mariani
Senior Connectivity
Partner Manager
Airbnb
Paolo will discuss the impact quality stays have on guest satisfaction and reviews, and share how to best benefit from them.
Simon Numphud
Managing Director
AA Media Ltd
Simon will share insights into guest expectations and introduce a new scheme to help your business stand out.
Ben Powell
Boutique Beach Holiday Lets
Owner
Drawing from learnings this summer, Ben will provide practical tips on how to enchant guests and boost your business.