AI for Hotels, B&Bs, Property Managers & Vacation Rentals

An extra employee
who never sleeps:
AI for hotels and
property managers

eviivo Suite’s fully integrated AI
gives humans more time for hospitality.

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Smarter onboarding

Save setup time, every time.
eviivo’s AI-powered descriptions and translations help you boost bookings
by optimising listings for each new property.

eviivo’s AI Prompter

Produce professional, high-converting descriptions in seconds. Enter the key points, click “Improve with eviivo AI” and – voila! – a high-quality, ready-made description, with flawless spelling and grammar, taking advantage of all pre-existing content on your website or in eviivo Suite.

Edit the result if you see fit – or let the AI generate another option in a flash.

eviivo’s AI Translator

Welcome potential guests from around the world.

eviivo’s AI Translator instantly translates all your titles, custom text fields, and descriptions in multiple languages with just one click – so you say hello to higher rankings globally.

Boost your hotel SEO or
vacation rental website with eviivo AIs

AI-powered custom pages

Update or extend your website  – and boost your rankings – with AI-optimised content.

Leverage all the multi-media content already stored in eviivo Suite and take advantage of eviivo’s instant AI Prompter and Translator.

It’s easy. No development, no extra cost
– and watch your direct bookings grow by 20%-30%.

Gating preferences

Thanks to eviivo’s AI Prompter, beautiful AI-optimised web pages designed in eviivo Suite can be public or “gated” – accessible only to guests and/or owners who login or enter
a booking reference/membership ID.
You decide.

Learn more about eviivo Website Builder.

AI Concierge
for web enquiries

Your 24/7 digital ally. eviivo Concierge™ handles website inquiries round the clock, turning web visitors into bookers while saving precious hours for your team.

Never miss a beat. Let eviivo Concierge becomes that extra reliable employee who never sleeps!

Always on

Answer queries from potential guests,
even when you’re unavailable.

eviivo Concierge provides instant, accurate responses any time, giving searchers the info they need to book.

Always aware

AI responses are drawn from the sources you trust, including your website, your chosen external sites, and the information available within eviivo Suite.

Train Concierge with AI search-friendly FAQs – and let it promote your partnerships and offers for more revenue.

Always yours

Customise the look of Concierge’s chat window, and how it greets and prompts visitors. Access transcripts of every human-Concierge interaction in eviivo’s unified messaging inboxfor unique insights into your audience.

AI-powered, multi-channel
guest messaging

Faster, smoother conversations. Zero extra workload.
eviivo’s AI replies slash response times, delight guests,
and create consistency across every channel.

AI-suggested replies

Press one button to auto-generate an instant reply to any guest message. Over 60% of eviivo’s AI-suggested replies are sent without needing any human edits.

Quick responses

Stop typing out the same responses over and over. Use templated ‘quick responses’ to cut the time spent addressing common queries – and train the AI on your preferred replies in the process.

Multi-channel AI 

Use AI replies and
quick responses for any conversation in eviivo’s unified inbox.

Respond faster to guests from Booking.com, Airbnb, Expedia, Vrbo, Google and direct bookings – as well as via WhatsApp and SMS.

AI-powered multi-channel guest messaging

FAQs

No. eviivo’s native AI is fully integrated into eviivo Suite as standard, requiring no separate logins or add-ons. Your access to specific AI tools will depend on the feature sets included in your eviivo subscription:

  • All users have access to eviivo’s AI Prompter and Translator for onboarding.
  • A subscription to Guest Manager is required for access to eviivo Concierge, AI suggested replies, and templated quick responses.

eviivo’s AI is built in addition to ChatGPT, but it’s purpose-made for your accommodation business. It’s trained on your own business data – not just on what’s available online – meaning it leverages richer, fresher and more accurate information.
Our AI is also fully integrated into eviivo Suite, so it doesn’t require any additional logins, plug-ins or tabs to use.

Absolutely. You control the web pages eviivo Concierge learns from, train AI-suggested replies based on your preferred responses, and retain the ability to edit any AI reply. You’re also able to save any message you send as a ‘quick response’ that will inform future AI replies.

Finally, you can train Concierge to remember responses – and can maintain control by fine-tuning answers in seconds through your own chats.

Certainly. With eviivo Concierge (included in eviivo Suite’s Guest Manager), your property is always open for business – even at 2am. You gain a 24/7 digital concierge that’s ready to answer online queries instantly, at any hour. Think of it as having an extra team member who never clocks off.
As a result, there are no more missed opportunities because someone didn’t get a reply fast enough. Instead of waking up to unanswered inquiries, you wake up to confirmed bookings and happier guests.

Yes. The AI Translator is configured to translate any property description into multiple languages at the click of a button. AI-generated replies can also be translated automatically, allowing you to respond to any message in your guest’s preferred language.

AI-suggested replies are available for all conversations integrated in eviivo’s unified inbox. This allows you to leverage AI for messages via Booking.com, Airbnb, Expedia, Vrbo, direct bookings, email, SMS, WhatsApp, and more.

Meanwhile, eviivo Concierge acts as a first point of contact on your direct website, typically fielding queries from prospective bookers so your team has more time for in-house and paying guests.

On average, 60% of AI-suggested replies are sent as-is. And a further 30% are only very lightly tweaked.
If a suggested reply is not quite right, you can fine-tune it in seconds.

By answering questions from website visitors instantly, even when human staff are unavailable – so you never miss a beat. Quick answers give guests the information needed to make a purchasing decision faster, resulting in fewer lost bookings. And because Concierge functions as a widget on your website, it also creates a smooth path to direct online bookings.

Yes. If you have content on your website that details your promotions and extras (such as a custom FAQ page, configurable in eviivo’s Website Manager), then you can direct eviivo Concierge to build its responses from those pages. As a result, it will include information from them in its replies where appropriate, thereby promoting your upsell offers.

Completely. eviivo Suite is fully GDPR-compliant and PCI-DSS Level 1 certified. eviivo’s AI doesn’t share, sell, or store guest data outside of your eviivo Suite account. Privacy and security come as standard.

Pioneers in AI-powered property management

TechRound–AITech35-2025

TechRound AITech35 2025
Top 35 companies
pioneering the AI space

Travolution Awards shortlist - 2025

Best Use of AI (Shortlisted)
Travolution Awards 2024 & 2025

Skift idea awards

Best Use of AI (Shortlisted)
Skift IDEA Awards 2024

Want to see the full Suite in action?

Our experienced consultants will help you.

Book a Demo