Third consecutive win for eviivo, following previous honours for its mobile app and Channel Manager.
LONDON, May 1, 2025 – eviivo, the all-in-one property management platform (PMS) serving diverse hospitality businesses, has won “Guest Engagement Innovation of the Year” at the 2025 TravelTech Breakthrough Awards. The accolade recognises eviivo Suite’s Guest Manager, an advanced solution revolutionising how property managers interact with guests through streamlined, personalised and automated communications.
This marks eviivo’s third consecutive win at the prestigious awards, following previous recognition for its mobile app and Channel Manager. This year’s programme received thousands of entries from over 14 countries.
eviivo Suite’s Guest Manager is designed to help hospitality businesses centralise and automate guest communications. It addresses key challenges in guest engagement such as fragmented messaging channels, delayed response times and lack of personalisation.
By integrating with major OTAs, including Airbnb, Booking.com, Vrbo, Expedia, and Google, as well as direct booking channels, WhatsApp, and SMS, Guest Manager allows property managers to handle all guest messaging in one place, improve response times, and deliver consistent, tailored communications without adding administrative burden.
With deep API integrations and intelligent automation, Guest Manager optimises the entire guest journey, from initial enquiries and booking confirmations to upselling opportunities and post-stay reviews. Automation features include AI-suggested responses, guest review management, and quick response templates, ensuring guests always receive timely, relevant communications.
This is underpinned by an AI-powered, unified inbox that centralises all guest messages and reviews across multiple channels. By further integrating AI-generated interactions, it provides a single, searchable hub for managing guest communication more efficiently.
At the core of Guest Manager is Concierge, eviivo’s 24/7 generative AI communication assistant that transforms guest engagement. It also handles real-time website enquiries around the clock, converting potential guests into bookings and freeing property staff to focus on exceptional experiences for in-house guests. Since its launch, Concierge has enabled properties using eviivo to manage 200% more enquiries with the same resources.
Michele Fitzpatrick, CEO at eviivo, said: “We’re honoured to receive this award, which underscores the measurable impact our technology is having on the accommodation industry. eviivo’s Guest Manager, including our AI-powered Concierge, is transforming how property managers communicate with guests, saving time, improving response times and delivering more personalised experiences at scale. Our user data shows that 90% of guest messages are now generated using our AI-suggested response feature, with 60% sent without any edits. This is a clear demonstration of how our technology is driving real operational efficiency.
“Our mission is to equip property managers with the tools they need to move faster and deliver outstanding guest experience at scale, whether they manage vacation rentals, boutique hotels, or anything in between. Being recognised as a leading innovator by the TravelTech Breakthrough Awards for the third consecutive year affirms our commitment to pushing boundaries in hospitality technology and delivering solutions that drive long-term success for our customers.”
Bryan Vaughn, Managing Director of TravelTech Breakthrough Awards, said: “Guest engagement is one of the biggest challenges facing property managers today. With rising expectations for fast, seamless and personalised communication, managing multiple channels while maintaining a consistent guest experience isn’t easy. eviivo helps solve this by bringing everything into one place, reducing response times, simplifying operations and allowing property managers to focus on what matters most: their guests.”