Use Airbnb’s Feedback Dashboard to improve listing performance
In this post, we introduce the new Airbnb Feedback Dashboard in eviivo Suite.
This gives hosts a clear view of how their listings perform on Airbnb. The dashboard pulls live data from Airbnb and presents it in simple charts to help in monitoring feedback and, where necessary, take corrective actions to improve listing quality and the guest experience.
Hosts can see how guests rate their listings, where problems occur, and which properties perform best. This helps hosts act quickly and improve results across their portfolio.
See listing performance at a glance
The dashboard shows key metrics in a visual format. Hosts can review performance monthly or across a full year.
Key insights include:
- Listing status overview
- Overall average review score
- 5-star review rate
- Guest feedback trends
- Volume and type of negative review tags left during guest feedback
- Ratings by category:
- Accuracy
- Check-in
- Communication
- Location
- Value
- Cleanliness
- Reported trip issues
- Percentage of reservations affected by problems
Charts highlight patterns and signals quickly. Hosts can see where a listing performs well and where attention is needed.
Drill down into the data
Hosts can filter the data to isolate the drivers behind performance. Filters include:
- By Host
- By Listing
- By Listing status
- By Country
- By City
- Custom date ranges
This helps identify:
- Top-performing listings
- Properties with falling ratings
- Recurring guest complaints
- Operational issues affecting guest stays
Hosts can then focus on specific issues causing lower scores.
Understand how listings compare to Airbnb standards
The dashboard also helps hosts track progress against the quality thresholds used by Airbnb.
Metrics include:
- Total review count
- Listings with ratings of 4.9 out of 5
- Category rating strength
- Cancellation rates
These indicators help to see what is needed to reach Guest Favourite status and maintain strong listing visibility.
Turn guest feedback into action
Guest reviews often contain the clearest signals about where improvement is needed. The dashboard groups and tracks this feedback so hosts can act quickly.
For example, the data helps:
- Identify repeated complaints about check-in
- Spot listings with declining cleanliness ratings
- Track issues linked to guest stays
- Prioritise fixes that will lift review scores
- Set up Checkout Tasks to ensure guests are provided with clear information of what is required when they leave
Instead of scanning individual reviews, see the patterns immediately.
Manage performance with data
With the Airbnb Feedback Dashboard in eviivo Suite, manage listing quality using real data.
Benefits include:
- Clear view of portfolio performance
- Faster identification of guest issues
- Better understanding of rating drivers
- Actions that lead to stronger reviews
When issues are identified that matter most to guests, listings perform better and conversion rates and booking volume on Airbnb improve.
For more information, eviivo Suite users can visit the eviivo University Help page which includes a short video workshop on the importance of quality on Airbnb and the Airbnb Hosting Toolkit.