This 15-room boutique hotel is nestled in the historic heart of Santa Cruz de La Palma, Spain. Combining elegant design with modern comforts, it offers guests an ideal base to explore the city’s landmarks, restaurants, and shops, just minutes from the beach. The hotel is owned and managed by Álvaro, who commits to delivering an unforgettable getaway in a stunning location.
The challenges before eviivo
Before eviivo, despite high levels of seasonal occupancy, Álvaro struggled with disconnected systems to manage bookings, which led to inefficiencies. To scale and streamline operations, he needed a PMS that could improve the hotel’s online presence, centralise all key processes and provide a single integrated platform rather than a web of tangled integrations.
The solutions implemented with eviivo
Álvaro and his team chose eviivo Suite to integrate all their operations into one platform. This has allowed them to manage bookings, revenue, and guest communications from a single dashboard. eviivo’s built-in Channel Manager has enhanced their presence on leading OTA platforms like Booking.com and Airbnb, with real-time updates reducing manual workload and eliminating overbookings.
The results
- 10% increase in room nights sold.
- 5% growth in total room revenue.
- Room nights sold on recently connected Airbnb and Agoda channels have doubled, providing new revenue streams from brand new audiences.
Best of all, the hotel’s streamlined operations gave the team the confidence to open a second hotel last year – which they also manage using eviivo Suite!
Conclusion
With eviivo Suite, Álvaro’s hotel has improved its online visibility and operational efficiency, enabling him to expand his business. With both properties managed seamlessly on one platform, the team’s new goal is to boost direct bookings, using insights from eviivo’s built-in performance dashboard.