This short-term rental company manages properties across the UK’s Yorkshire East Coast and Southern Spain, spanning lodges, cottages, and villas. Each property is finished to a high standard, providing a comfortable, home-from-home experience. Sarah, a former banker and mother of two, transitioned into property management and has scaled her portfolio from 2 to 16 properties within two years.
IN TWO YEARS
VOLUME OF BOOKINGS
The challenges before eviivo
Sarah entered the world of short-term rentals with little experience and struggled with the time-consuming process of managing multiple properties. She needed a system that could:
- Allow her to manage her properties from anywhere.
- Streamline advertising on OTAs.
- Centralise operations for multiple properties and teams.
- Scale as her portfolio grew.
The solutions implemented with eviivo
After a demo, Sarah adopted eviivo Suite for its ease of use and powerful features:
- Sarah is able to on-board, map and connect newly acquired rentals to OTAs “in a matter of a click”, saving days in set-up time and countless hours per week on manual extranet updates.
- As a keen professional who pays attention to detail, Sarah is able to provide full transparency to property owners through performance reports and controlled access to eviivo, building trust.
- eviivo Suite’s Conversations inbox allows her to centralise all guest communications, streamlining interactions with guests directly, and across all major OTA platforms.
- eviivo’s mobile app allows Sarah to manage bookings, prices, and guest check-ins from anywhere, at any time.
The results
Since partnering with eviivo just after the UK’s Covid lockdowns, Sarah has steadily expanded her portfolio from 2 to 16 properties. Her original properties saw a 32% increase in bookings year-on-year, with revenue growth of up to 25%. What’s more, eviivo’s mobile app has enabled her to manage the growing business ‘on the go’ while raising her children.
Conclusion
eviivo Suite has been integral to Sarah’s business growth, empowering her to manage an expanding portfolio remotely.
What’s next for her business? Sarah says:
Her eviivo-powered goal is to “get the business to 100 properties worldwide in the next few years.”