eviivo is an award-winning, cloud-based booking and property management platform. We help independent accommodation providers showcase their properties, manage their reservations, and connect with guests.
Its flagship product, eviivo suite, aims to provide hoteliers and hosts with a convenient all-in-one solution that makes it easy for them to manage online bookings, guests and travel agencies. Today, eviivo’s customer base consists of 30,000 small independent B&Bs, guesthouses, vacation rentals and hotels using eviivo suite day-in day-out to run their business.
We operate in the UK, Ireland, France, Spain, Portugal, Italy, Germany and North America.
The Role
eviivo is looking for a Product Owner to join our Connectivity & Onboarding team. Our
customers range from 5 star independent hotels and boutique chains to family-run B&B and
large vacation rental property managers. Our team is responsible for keeping them all
connected, in real-time, to global travel sites such as Booking.com, Expedia and Airbnb. Our
infrastructure is the lifeblood for thousands of small businesses. If it fails, guests can’t make
bookings and their business stops.
Therefore our Connectivity product needs to be fast, flawless and invisible – keeping
everything in sync without getting in the way. And on the Onboarding side, we seek to
deliver a simple, friction-free experience to bring new customers onto the platform as easily
as possible. If this combination of product and engineering challenge excites you, read on.
As a medium-sized company, eviivo can offer the ‘best of both worlds’ to the right candidate.
We’re hungry for growth and not big on bureaucracy. Any individual Product Owner has a
significant leadership role and will impact our product direction and business success. We’re
a top player in our market, with a solid customer base that’s growing. Anything you ship will
have an immediate impact on the travel experience for a large number of guests and
properties alike.
This means we’re looking for someone who is flexible, quick to learn, passionate and driven
by delivery and details. A typical day-in-the-life of a Product Owner at eviivo can include UI
design, careful analysis of new APIs, working in-depth with developers on technical
problems, agreeing high-level requirements with senior executives, performing UAT on pre-release
code, organising production releases, gathering reporting data using SQL, training
our frontline teams, troubleshooting live issues and attending external meetings with our
partners and customers.
If there are things in this list which you haven’t done yet, please don’t be put-off! We will
offer you a supportive environment to learn and develop skills in new areas – that’s one of
the best parts of the job! – and we’ll always work together as a team to succeed. But if you’re
the type of person who thrives in a more tightly-defined role, as you might find in a Product
Owner at a large company, then this position is not for you.
Responsibilities
- Design solutions for enhancements to the eviivo suite customer-facing applications,
both web and mobile to further: booking levels, customer acquisition and customer
satisfaction - In conjunction with the Head of Development and Head of Product, drive the full
product development lifecycle from inception, development, go live, and post go live
support and improvements - Monitor key product metrics and KPIs as input into the product design process
- Engage with key customers, collate their feedback and iterate the product strategy
and roadmap accordingly - Interpret needs, objectives, and direction from multiple sources of input. Listen to
users, brainstorm, always have an eye on the competitor, be inclusive and leverage
internal talent - Conduct Business reviews and UAT across the Company’s suite of products.
- Triage, investigate and prioritise fixes and maintenance
- Conduct research into competitor solutions
About You
- 3-4 years experience as Product Owner / Business Analyst on a product involving
significant data flows or mappings - Good knowledge of agile software development processes, especially in a B2B
context - Critical thinking and the ability to create complete solutions from high level roadmap
items - Strong communication skills and the ability to translate complex ideas into simple
concepts - Passionate and keen to continually innovate and move the product forwards
- Detail-oriented
- Understanding how something works is not enough for you, you also want to
understand why - Knowledge of SQL, databases and good data structures is a plus
- Knowledge of UI mock-up tools is a plus
- Self-motivated and able to work under high level direction
What the Company Offers
- Permanent full-time role
- 25 days holiday per year, plus statutory bank holidays
- Healthcare, pension, EAP
- The role will be predominantly based from home but there will be ad-hoc meetings in
the office located in Farringdon, London - Flexible working policy
- Regular training & meetings to support your development
- eviivo prides itself in an open highly diverse culture, where what matters is not who you are, but what you can do or learn, to help the company move forward!
To apply for this position please email our HR team with a copy of your CV and the job title in the subject line.