During 2023, eviivo rolled out the game-changing guest messaging solution, ‘Conversations’, giving eviivo Suite users the chance to easily manage all guest messages from Booking.com in one place, and in real time.
eviivo Suite’s Conversations feature in Guest Manager is a one-stop-shop for all guest conversations. Property owners head there to send out proactive and important information about the guests’ experience, as well as receive and respond to inbound guest queries. Conversations allows property owners to respond quickly and efficiently, anywhere, anytime — including on their mobile devices — all from a useful, unified inbox.
In Conversations, an easily navigable and convenient inbox means property owners can react to messages from Booking.com guests, as well as messages from their own website and other online travel agencies (OTAs). This saves them from having to switch and toggle between different apps and extranets to respond effectively as messages arrive.
As eviivo customers themselves have put it:
- “The Guest Manager unified inbox allows us to have direct and fast communication with our guests.”
- “If we have messages coming in via Booking.com […] then we receive them directly in eviivo [and] can reply to them directly [We] can simply communicate via the system and don’t always have to switch back and forth between different websites.”
As one eviivo customer put it: “The Guest Manager unified inbox allows us to have direct and fast communication with our guests.”
The easy integration process with Booking.com meant the feature was rolled out easily and has required no effort from the property owners themselves.
eviivo has gone on to internally promote this feature to existing and new property owners, stressing the importance of checking the inbox regularly to ensure replies are timely, relevant and professionally handled.
The solution also supports image attachments. These are a great way of setting the scene for someone’s stay, whether it be:
- Providing a copy of the restaurant menu.
- Illustrating a great view from the guest’s room.
- Providing clarity on where and how to check-in.
All these possibilities are designed to give guests a seamless experience and assure them of the expertise and service they are being offered.
This rollout adds to the already extensive range of Booking.com connectivity solutions adopted by eviivo. It is another means by which property owners achieve better guest recognition and favorable reviews by making guests feel welcomed, included and engaged about their stays sooner — meaning they’re more likely to return and refer rather than cancel!
Overall, a great collaboration using groundbreaking connectivity solutions to make life easier for property owners and power a better guest experience.
Properties listed on Booking.com gain exposure on nothing less than one of the world’s biggest travel marketplaces. eviivo’s Channel Manager provides an instant 2-way connection to Booking.com that puts property owners in control, automatically. You get:
- Real-time synchronization of eviivo Suite and Booking.com.
- Instant updates of rates, availability, policies, photos & content.
- Hours of manual work saved with automatic onboarding and updates.
Advertising with Booking.com massively boosts the visibility of your property. Opt in to Booking.com via eviivo Suite today.