eviivo is an award-winning, cloud-based booking and property management platform. We help independent accommodation providers showcase their properties, manage their reservations, and connect with guests.
Its flagship product, eviivo suite, aims to provide hoteliers and hosts with a convenient all-in-one solution that makes it easy for them to manage online bookings, guests and travel agencies. Today, eviivo’s customer base consists of 30,000 small independent B&Bs, Guesthouses, Vacation Rental Owners and Hotels using eviivo suite day-in day-out to run their business.
We operate in the UK, Ireland, France, Spain, Portugal, Italy, Germany and North America.
With a culture focused on staff development, a passion for helping the brilliant businesses we represent and a clear vision for growth, we think eviivo has a lot to offer.
Responsibilities
You assist eviivo customers based in the UK market. This is an important position focused on customer success. The team is made up of experienced heads and new talent and together everyone has exposure to work across the full range of customer contact methods, including phone, chat and portal. This is a fast paced environment and the ability to multi task and to work well under pressure is essential.
- Provide support and advice in English to resolve customer queries by phone, chat and portal. Resolve 85% of customer issues at 1st point of contact
- Assist eviivo customers in resolving technical problems they may be experiencing with the eviivo software.
- Access customer PCs to trouble shoot technical issues including the analysis of anti-virus and firewall software impacts
- Escalate genuine technical issues to the R&D Team using the CRM system
- Meet and exceed customer service KPIs consistently
- Handle general support queries in addition to technical issues
- Identify issue trends and report these to the management team
About you
- 2 – 5 years’ experience in a similar role of product support, technical helpdesk, customer service
- Excellent spoken and written English
- Tech lover – you’ll spend your time solving technical issues on the computer
- Excellent customer service skills and a passion for ‘right 1st time’ approach to service
- Ability to analyse errors
- You are meticulous, you pay attention to details
- Polite, professional, calm under pressure and self-motivated to meet targets
What The Company Offers
- Permanent and full-time contract
- Hybrid position: both office and home working. Our office is located in Tunis, Lac 2.
- 25 days paid holiday plus statutory bank holidays, healthcare and lunch vouchers
- Flexible working policy
- Regular training & meetings to support your development
- Combine success and fun within a great company together with smart and driven people. eviivo prides itself in an open highly diverse culture, where what matters is not who you are, but what you can do or learn, to help the company move forward!
To apply for this position please email our HR team with a copy of your CV and the job title in the subject line.
To apply for this job email your details to HR@eviivo.com.