eviivo is an award-winning, cloud-based booking and property management platform. We help independent accommodation providers showcase their properties, manage their reservations, and connect with guests.
Our flagship product, eviivo suite, aims to provide hoteliers and hosts with a convenient all-in-one solution that makes it easy for them to manage online bookings, guests and travel agencies. Today, our customer base consists of 30,000 small independent B&Bs, Guesthouses, Vacation Rental Owners and Hotels using eviivo suite day-in day-out to run their business.
We operate in the UK, Ireland, France, Spain, Portugal, Italy, Germany and North America.
Responsibilities
You assist eviivo’s clients based in the French-speaking market. The team is made up of experienced professionals and new talent, and we handle customer inquiries via phone, email, and chat. It’s a fast-paced work environment where multitasking and the ability to work under pressure are essential.
- Provide support and guidance in French via phone, email, and chat, resolving 85% of queries at first contact.
- Assist eviivo clients in troubleshooting issues they may encounter with the eviivo software.
- Access clients’ computers to resolve technical issues, including analyzing the impact of antivirus software and firewalls.
- Escalate complex technical issues to the R&D team using the CRM system.
- Consistently meet and exceed customer service key performance indicators.
- Identify recurring issues and report them to the management team.
About You
- Bachelor’s degree (Bac+3) in Computer Science, Languages, or a related field
- 2–5 years of experience in technical issue resolution within a customer service or call center environment
- Excellent spoken and written French; good command of English for internal communication and processes
- Strong interest in software and solving complex problems
- Ability to analyze errors and troubleshoot effectively
- Comfortable speaking on the phone
- Polite, calm under pressure, and able to handle stress well
What The Company Offers
- Full-time permanent employment
- Position based in Tunis, Lac 2
- Hybrid role: office-based and remote work
- Meal vouchers, health insurance, 25 days of paid vacation per year, Employee Assistance Programme (EAP)
- A great working atmosphere in an international environment
- Combine success and enjoyment while working with smart, motivated people
To apply for this position please email our HR team with a copy of your CV and put the job title in the subject line.
To apply for this job email your details to HR@eviivo.com