Managing your reviews: How PMS integrations and personalised guest automation can help
96% of people say guest reviews are very important – Tripadvisor. 83% of people reference reviews when deciding to book a hotel – Expedia. 1 in 5 travellers are most influenced by guest reviews when they book accommodation – eviivo. It is vital that you dedicate time to getting and managing guest feedback in the form of reviews. But how can you do it efficiently and effectively to drive more bookings for your accommodation? Join this webinar to find out!
What will you learn?
01.
Why reviews are so important…
How to best get, manage and respond to reviews, while using them to drive direct bookings.
02.
How you now need to review the reviewer…
Why guest reviews are so crucial and how they impact your business in more ways than you may realise.
03.
Using reviews to drive bookings…
How best practices used by Rossendale Holiday Cottages have had a successful impact across the business.
Our Guest Panellists
Ryan Hackett
Market Manager – UK & Ireland
Airbnb
Highlighting how best to respond to reviews, and use them to drive bookings.
Amy Branford
Sales Manager – Europe
GuestRevu
Telling us why reviews are key, and how to use them to build online reputation.
Rachel Wilson
Owner
Rossendale Holiday Cottages
Showcasing review management techniques, at the heart of their success.