Contactless Check-in for Hotels 2026: Solutions & Integrations

Nowadays, many hotel guests want the option of a contactless check-in and check-out experience.

It’s great for guest convenience, but also a big relief for hoteliers, who can operate more efficiently and flexibly when new arrivals no longer need to check in at the front desk.

However, setting up a seamless system for contactless check-in requires some upfront planning and preparation. Here’s everything you need to know about setting up your hotel’s solution.

Contactless check-in allows your guests to access their room without having to collect a room key or interact with a member of staff.

You can set up self check-in at your hotel by sending your guests the information they need to access their room before they arrive. For example, access codes and instructions can be sent to guests via email, SMS, WhatsApp or app.

However, setting up a hotel contactless check-in system requires some corresponding hardware, typically one or more of the following:

Many hoteliers find hotel contactless check-in has a range of advantages:

To reap the benefits of contactless check-in, you need to plan carefully. Start by thinking about the elements of your operations and technology that are going to change and how you can navigate those changes.

One common reservation hoteliers have around ‘no-contact’ check-in is that reducing face-to-face interaction seems at odds with what hospitality is all about. However, below we cover how you can introduce high-touch interactions into your contactless check-in solution through automated communications.

Remember: Your goal is to make sure you communicate your check-in process to guests before they arrive, and that you do it in your own words to avoid any confusion.

The other critical thing to sort out before you set up your contactless check-in hotel solution is making sure you’ve picked the right hardware and software combination for the job.

For example, going from traditional door locks to smart locks may require an upgrade or some minor updates, depending on your existing locks and your chosen smart lock provider. Additionally, you may need to install a self check-in kiosk or kiosks. In short, be prepared to do some research and planning.

Nothing sets guests at ease more than having a clear understanding of what to expect from their stay, so you should set the scene immediately after you receive a booking.

At first, most of the guest relationship building will likely happen through emails and/or text messages. So, it’s important you have property management software (PMS) that handles the basics of guest relationship management.

Chiefly, a strong PMS allows you to nurture your guests through automated, personalized communications. That is the ability to send timely messages automatically, throughout the booking journey, with just the right information, and a personalized tone of voice.

If you are nervous about letting people through your doors without meeting them first, don’t panic. You can put your mind at rest by collecting all the necessary information upfront:

eviivo Suite gives you full hotel contactless check-in options and the ability to automate the above exchanges.  

Nothing makes a worse first impression than a stressful arrival at your stay! So, ensure that the moment the guest arrives, they are able to get into their room as smoothly as possible. This means no queue, no complications, easy-to-understand instructions, and simple yet secure room access.

Here are the basic steps you should take to set up your hotel’s seamless self check-in process:

Whatever type of check-in model and system you’re going to set up, you’re going to need smart locks. However, you have options here, which include replacing your existing locks or upgrading them with the right solution. In either case, make sure that your door hardware is compatible with the contactless system you install.

eviivo’s Device Manager is a smart lock management system that is compatible with a wide range of leading manufacturer brands and integrated into the hotel PMS, eviivo Suite™. It centralizes the management of all smart locks in one device dashboard, enabling hoteliers to generate and send time-sensitive door codes to guests automatically for each new booking.    

What do you want the check-in process to be for your guests? This is the time to decide whether you install kiosks in your lobby or allow guests to check-in online via their smart devices. Then, if you opt for the latter, consider whether you:

Integrating your smart lock and/or kiosk technology and check-in platform with your PMS makes everything easier for you and your guests. For example, by connecting the guest and booking data in your PMS to your check-in solution, you’re able to automatically issue secure door codes to guests at exactly the right time.

eviivo Suite gives you full contactless check-in hotel options and the ability to automate many of the key guest communications that we’ve outlined above, including booking reconfirmation emails. 

You can also integrate advanced check-in solutions from our specialist partners. Here’s a rundown of the contactless check-in hardware and software solutions that integrate with eviivo Suite for frictionless self check-in.

eviivo Suite connects to a wide range of market-leading smart locks and mobile key solutions. There are three forms of integration at play, all of which unlock a seamless contactless check-in process:

GuestTalk enhances guest engagement by consolidating all SMS, email and social media channels in one place via their web app. They also provide digital door lock solutions for remote lock management.

GuestTalk has a direct connection to eviivo Suite. As a result, all booking information is updated in real-time, offering a seamless experience across the two platforms.

Thanks to their partnership with smart lock software specialists RemoteLock, GuestTalk lets you send door codes safely to the guest’s mobile, so they can access their room smoothly. You can easily change the codes and grant or revoke access.

A registration form message tag can be attached to any pre-arrival message you send through GuestTalk, so you can confirm the details of any guest or guests who are staying.

A virtual front desk & concierge app that allows contactless check-in & check-out, plus instant communication with your guests via text message, WhatsApp or email.

Duve has connectivity to receive all booking information from eviivo customers, including property details, booking details, guest details, availability and extras/charges.

Use Duve to manage check-in remotely, before your guest arrives, by collecting all the information, documents and signatures you need in advance. Guests can scan and save IDs or passports, and you can send any contracts or documents (such as house rules), ready for digital signatures.

Through Duve, you also gain the ability to connect to their network of smart lock providers for a seamless remote lock/key solution. Check out their full list of integration partners here.

A provider of cutting-edge technology tools that help property owners and managers run their accommodation business efficiently. For example, Operto Boost allows users to offer pre-stay check-in and digital keys without having to update their existing locks.

Once in eviivo Suite, your bookings are fully synchronized to Operto. This allows you to manage guest communications, cleaning and maintenance tasks, guest entry, and in-room devices for every reservation.

A European supplier of all-in-one remote check-in solutions incorporating hardware (smart locks) and software (ID verification, digital concierge, smart hotel automation).

Vikey’s cloud-based online check-in and digital concierge solutions can generate door codes and provide a full guest check-in service.

The connection between Vikey and eviivo enables you to automatically synchronize your bookings with Vikey. This then allows Vikey to manage check-in requirements and issue door access codes. Guest check-in details and access codes are accessible via the Vikey dashboard, so make sure you open an account with Vikey.

Vikey automatically updates bookings directly from eviivo Suite into your Vikey dashboard, when the check-in date is within the next 30 days. These bookings then synchronize every 5-10 minutes. Depending on the services you have agreed with them, and your configurations within your Vikey dashboard, Vikey will:

A global, web-based digital check-in/check-out solution that automates and digitizes all steps of the process, from booking confirmation to check-out.

Chekin’s “Self check-in” feature allows guests to check-in through their phone. Once the online check-in process is completed and their identity is verified remotely (optional), guests receive a virtual key to open the lock.

When you receive a booking, your guests will be asked to register online via an automatically generated Chekin form a few days before their arrival. When they do so, the booking information will be pre-filled thanks to the data synchronization with eviivo.

In that same link, guests can:

The required documentation will be generated and stored on the Chekin dashboard for the time needed, and information about the guests will also be synced back to eviivo.

Chekin first verifies the guests’ identity online, then automatically sends them a code to open the door of their room. Make sure your smart lock solution integrates with Chekin by searching their list of remote access integration partners on their website.

Check-In Scan is a contactless guest registration solution that automates check-in across all types of tourist accommodations. Guests can register using a smartphone or tablet via web or app, scanning their ID to complete legal requirements quickly and securely. Documents are sent directly to relevant authorities, ensuring full compliance with local regulations. Check-In Scan provides encrypted, cloud-based storage of records for future access.

An automated two-way sync ensures that guest and booking data from eviivo Suite feeds into Check-In Scan, while data collected from guests via Check-In Scan is reflected in eviivo Suite. 

Among other features, this integration supports:

A European supplier of kiosks that enables hotels to offer self-service check-in 24/7.

Key booking and guest data on eviivo Suite is automatically updated on Roommatik’s kiosks. When guests arrive, they can use the kiosk as a self-service check-in facility to: