It’s time to relax, switch off the phone and grab an evening beer for 60 seconds with Barry from The Knoll Guesthouse. What advice would you give someone before they took a leap into the accommodation business? It would be to get some experience, read the rules and be prepared to deal with ignorant people. What do you think is the most important thing about being running your own B&B, guest house or small hotel?

We spoke to Alana Mazza from Casale San Pietro who packed up her life in UK and moved to Italy to start her and her husbands dream of running their own independent accommodation. Alana wanted to share her journey with other people to show that their hospitality dreams can become reality too. Here’s what she told us:  ‘In August 2015, my husband Joe and I started on a journey. We bought an old Casale in the

We recently asked a selection of independent hosts and hoteliers “beside the complimentary items such as toiletries, what items from the room or your property have guests tried to take home with them? For example has anyone tried to sneak one of your fancy lamps into their case, raided your marmalade cupboard or popped one of your lovely wine glasses into their bag?” Here are the top 10 strange and bizarre things that guests have

In the run up to The eviivo Awards, we are going to be talking to a few of our shortlisted properties to find out how they feel about being shortlisted and what they do that makes a stay with them extra-special.  Checking in first is Lesley from The Old School and Betty’s Cottage who is up for The Outstanding Host award. She tells us all about the how they converted an old school into a

Well, after a lot of celebration at eviivo HQ today, we are so proud to announce that we’ve been shortlisted for a UK Customer Experience Award in the ‘Customers at the Heart of Everything (use of Technology)’ category – hooray!  These awards recognise and reward outstanding achievement in customer experience across many business sectors – which is a huge deal! We have been shortlisted in our category for ‘delivering effective technology within their customer experience