Turn negative reviews into positive outcomes for your B&B
As you probably know, it’s important for your business to be on review sites, such as
Trade Secrets
The inside scoop on setting up, running and making a success of your independent accommodation business
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Make your property Pet-Friendly
Not all guest houses and B&Bs allow pets but if you decide upon allowing them in your
How to manage your guest database
Having a guest database where you can keep and manage all your guests’ details is very
Is the customer always right? How to deal with difficult guests
As a guesthouse owner, you’ll naturally have learned all there is to know about customer
How to stop guests leaving bad reviews
As a guest house owner, you’ll constantly be striving to leave your guests grinning from
Getting great guest reviews for your guesthouse
Word of mouth is a powerful thing and getting great guest reviews can often make or break an