Trade Secrets

The inside scoop on setting up, running and making a success of your independent accommodation business

Hotels and B&Bs

From getting online to the legal stuff: everything you need to maximise your revenue and nurture your guests' loyalty.

Vacation Rentals

You will find everything you need, from starting out to changeovers and effective portfolio management.

A traveler stands under a waterfall with arms outstretched, enjoying the unique guest experience offered as an extra with their accommodation booking.

Next-Level Guest Experiences: How to Boost Satisfaction & Revenue with AI, Upsells & Smart Comms 

To stand out as a short-term accommodation today, it isn’t enough to offer ...

Mastering Hotel Guest Communication: 9 Ways To Get It Just Right

From the moment guests start considering a stay to the time they check out, ...

How to Create a Unique Guest Experience at Your Boutique Hotel

Your hotel’s success comes down to the guest experience you create. Now ...
Elegant woman using smart lock to unlock door at Airbnb property entrance

The Best Smart Lock and Lockbox Options For Airbnb Self Check-In 2025

There’s no question that implementing self check-in at your vacation ...

Contactless Check-in for Hotels 2024: Solutions & Integrations

Nowadays many hotel guests expect a full contactless check-in and check-out ...

Never Miss a Guest Message: A Guide for Vacation Rental Owners & Managers

Promptly responding to messages from guests is the backbone of providing a ...

The Pros & Cons to Promoting A Pet-Friendly B&B or Airbnb

Not all guest houses, B&Bs & small hotels allow pets but if you ...

How to manage your guest database

Having a guest database where you can keep and manage all your ...

4 Tips On How To Deal With Difficult Hotel Guests

In this quick guide you will learn how to deal with difficult hotel guests ...

How To Get Great Guest Reviews For Your Hotel, B&B or Vacation Rental

Word of mouth is a powerful thing and knowing how to encourage guest ...

Hotel Reputation Management: 7 Best Practices for Success

Hotel reputation management is the art of managing how you are perceived ...
A host greets two guests at the door of their vacation rental property.

Reviewing Your Vacation Rental Guests: Why and How To Do It (+ Examples)

We all know it’s crucial to get reviews from guests if you want to build a ...

Hotel Automation Guide Pt. 1: 
Automating the Guest Journey 

Your hotel is nothing without guests. Your job is to make sure those guests ...

11 Heartwarming Tips for Valentine’s Day Hotel Bookings

Love is in the air! As a hotelier, how do you capitalize on the opportunity ...
A vacation rental host uses her cellphone to communicate with guests.

Airbnb Guest Emails Retired: What Vacation Rental Hosts Need to Know

Airbnb has retired the use of guest email aliases. Read on to explore this ...

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