Welcome Guide – your digital rental handbook

A vacation rental digital guidebook is an online Welcome Guide that gives guests easy access to all the information they need about their stay before and during their visit.

Instead of relying on printed house manuals or repetitive guest messages, you can share essential details digitally – from check-in instructions and Wi-Fi passwords to house rules, local recommendations, and upsell opportunities. With eviivo’s Welcome Guides, everything is mobile-friendly, multilingual, and securely accessible via a Guest Portal (under your own website domain) or a dedicated web link that guests can access any time.

The benefit: Better-informed guests, fewer repetitive queries, and a more professional guest experience that builds trust and loyalty.

With eviivo’s Welcome Guides, you ensure every guest receives all the information they could ever need about your rentals. This improves guest satisfaction while reducing the time you currently spend handling common queries. Unlike physical guidebooks, eviivo’s digital guest guides are easy to create, update, customize, and distribute across all your properties, requiring no reprints while effortlessly building your brand. You can also use guides to upsell extra products or services and earn more ancillary revenue from your accommodation. Providing early access to the Welcome Guide eases the guest journey, as they’ll know what to pack and what to expect when they arrive.

The benefit: Fewer time-consuming queries, better reviews, more non-room revenue, and increased brand loyalty that equals plenty of repeat bookings. 

Anything you think guests should know about your accommodation and about the area! This truly local knowledge is what makes independent hosts really stand out. eviivo’s Welcome Guide template comes with preset chapter outlines covering common topics such as “About Your Stay”, “House Rules”, “Getting Here”, “Things to Do” and “Things to See”, but you’re able to edit and customize these as you see fit. You can also add links to other local businesses and use the guide as a way to contribute to the local economy and/or secure unique discounts for your guests.

The benefit: Total control over what your guides include, with a format that saves time and reduces operating expenses.

A digital welcome guide cuts down repetitive messages by centralizing your essential property information in one hub that guests can easily access from anywhere before they arrive. Use it to pre-empt the questions guests ask most often so that, rather than fielding constant inquiries about check-in, WiFi, and the local area, you can instantly direct guests to the guide for answers. Some of the Welcome Guide information can also be fed into eviivo’s AI concierge.

The benefit: Hours saved every week to focus on growing your business.

Yes. eviivo’s Welcome Guides are designed to scale with your portfolio. Once you’ve populated your first guide, you can copy chapters, sections, or the complete guide to other properties. To incorporate differences between properties, you’re able to create unit or room-specific sections that you can modify as needed.

The benefit: Confidence to pursue portfolio growth knowing that you’ll easily maintain a warm welcome as you expand.

eviivo Suite makes life easier for short-term rental operators by allowing you to create, customize, host, and distribute digital Welcome Guides from one platform. With guest communications, guides, and check-in centralized, you can finally manage the entire guest journey from one place – meaning less time spent integrating disparate systems, plus instant access to time-saving features such as eviivo’s AI Prompter and Translator.

The benefit: Lower software costs, lower training costs, simplified operations, and a more consistent guest experience – without the complexity of managing multiple systems.