Product update - April 2016

New this month

Enhanced rate plan model 

We are releasing a new enhanced Rate Plan model this month.  Its main benefits are that it allows you to create many different rate plans (as many as you wish) more easily and more quickly than before.  It also lets you define occupancy variants which allow you to adjust the price of a rate plan based on various levels of room occupancy, without having to setup an extra rate plan.   And as before, you can still choose between room based pricing and per person pricing.   In short, we give you far more flexibility whilst minimising the number of rate plans you need to setup and manage to achieve it.  

To migrate to the new rate model, you will need to contact eviivo and ask to be switched.  The new enhanced rate plan model is available free of charge and you can use it to set up new rates right away.  However, we recommend that you do not migrate old rate plans into the new model until after the high-season, or that you do so only when the time comes to update your prices generally.

This is how the new enhanced rate plan model works

Base rate:   A base rate plan is actually created for you automatically whenever you add a room type.  So all you need to do, is specify the relevant price and minimum/maximum length of stay for every day of the week (Monday to Sunday) and every period (or ‘season’) in your calendar.  The start and end of a season is defined by you in the pricing calendar.  As a result, as soon as you have set your prices Monday to Sunday for a given season, the system knows to automatically replicate these rates for the remaining weeks in the season, so you don’t have to!).  

The base rate requires that you specify the relevant meal plan, cancellation and deposit policies, as well as the occupancy rules applicable to this particular rate plan.  We call this the ‘Reference Occupancy’.  By default, the reference occupancy is set to the maximum capacity of the room, but you can change this if you wish.  For example, if you have a family room of 4 but you know that more often than not you end up selling it as a double, you may prefer to set the reference occupancy to 2 rather than 4, with a maximum of 2 adults and 1 child. 

The screen below shows a base rate defined as a “room only” rate, for a double room.  You can see that prices in the high-season are slightly higher than in the low season and that the reference occupancy has been set to a maximum of 2 adults.

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Occupancy variants:   If you wish to set a different price for a different occupancy level, and provided that the occupancy level is the only reason for the change in price, you can now do so in three simple steps without having to create an extra rate plan. 

  • Just tick the "Vary Rates by Occupancy" checkbox and save. A line of text appears reminding you what the reference occupancy pricing is, easily recognisable because of the (REF) suffix which appears next to it.  The reference occupancy is the basis from which all other occupancy rates are calculated.  
  • Use the occupancy drop-down to select another occupancy level, and set the amount or percentage by which you wish to ADJUST the reference rate. Do this for each relevant season and occupancy level and save your changes. 
  • When you are done do not forget to activate your rate plan.

The screen below shows a single occupancy variant for the base rate we setup earlier.  The single occupancy is set 25% lower than the reference occupancy (double) for the low season, but it is set just 5% lower during the high-season.   If you run a bar or a restaurant, you might want to discourage single occupancy in the high-season where you have much demand anyway and prefer to have more guests in-house consuming meals and drinks, thus more revenue.  Whereas in the low season, you may be quite happy to encourage single occupancy rather than have empty rooms!

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IMPORTANT TIPS!

  • If the occupancy level is lower than the reference occupancy, usually a negative adjustment would be set.
  • If the occupancy is higher than the reference occupancy, usually a positive adjustment would be made.
  • Promotions apply to ALL occupancy levels for a rate plan. In future we will look to allow promotions on specific occupancies only.
  • Occupancy variants concern room-based pricing only. Room based pricing does not distinguish between adult or children, but deals with the overall occupancy only.  

It is not necessary to set prices for all occupancy levels. If an explicit adjustment is not set, the nearest available rate applies.  By nearest we mean the rate set for the next occupancy level as you move closer towards the reference occupancy as shown below.   For example, take a 7-person family room where the reference occupancy is set to 5 persons, and two further occupancy variants are set for 3 and 7 persons respectively.   If no adjustment rules are set for 1 or 2 persons, then the 3-person rate will be used. If no adjustment rules are set for 6 persons, the 5-person rate will apply.  Do not worry, the actual rate used by default is always shown as you flick through the different

no-adjustment

 

Additional Rate plans:    The occupancy variants discussed above do not allow you to change meal plans or cancellation and deposit policies.  If you wish to set a different meal plan, cancellation or deposit policy, you will need to create a new rate plan.   To do this, just click on the Add Rate Plan button and make the necessary changes and save, just as you did when you created the base rate.  It is the exact same process as before, except that this time, there is no obligation to provide a price for every season.   The screen below shows a Non-Refundable Breakfast rate but the rate is only available in the low-season.  

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Daily Rate Screen:

Prices for each occupancy are shown on the daily rates screen underneath the rate plan they relate to.  The daily rate screen has also been updated to allow you to see the full details of rate plan by just clicking on the rate plan name.

If the reference occupancy rate is overridden, then all the occupancy rates will be adjusted accordingly based on the rules you defined when setting up the occupancy variants.   However, an individual occupancy variant can also be overridden and given its own specific fixed rate for the day!

In the example below, on 31st March, the reference occupancy of 4 was overridden, therefore, all the other occupancies changed as well.  But on March 30th March, only the 3-person occupancy rate was updated.

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Rate Plan list:

When you use the new Rate Plan tab to review rates, the reference occupancy rate will always be shown first, and the reference occupancy flagged in the Occupancy column (2 below). You can drill down and review the detailed rates associated with each occupancy by clicking on the yellow button in the occupancy column.

The reference occupancy rate can be viewed and edited directly from the main Rate Plan synopsis screen, and all its dependant occupancy variants will be updated accordingly.   Occupancy variants themselves cannot be edited or updated directly from the main Rate Plan synopsis screen.  To change these, you need to click on the rate plan name and display the full individual rate plan screen. 

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