The Top 6 Hotel Property Management Systems to Know in 2026

Choosing the right HMS can make or break your hotel business’s operational efficiency, guest satisfaction, reputation, and bottom line. But in 2025, with so many platforms offering seemingly similar services, identifying which solution best fits your business needs can be challenging.

For example, let’s say two systems both offer a built-in channel manager. While one synchronizes only rates and availability across channels, the other may offer deeper two-way connectivity, syncing rates, availability, photos, guest messages, promotions, and more. The difference in potential benefits between the two systems can be substantial.

That’s why we’ve created this guide – to help you cut through the noise and find the options that best fit your business. Below you’ll find overviews of six top hotel management systems in 2025, covering their core features, pricing and user feedback. Whether you’re upgrading from a legacy system, moving operations to the cloud, or launching a new property, this comparison will help you to identify the right platform to streamline operations and deliver a seamless guest experience.

Here are 6 top Hotel Management Systems covered in this guide:

eviivo Suite is an all-in-one, cloud-based HMS built for hotels, B&Bs and inns of all sizes. It comes with an integrated channel manager, comprehensive reporting, advanced rate management capabilities, dynamic pricing tools, a unified guest messaging inbox, guest CRM, and secure payment automation.

eviivo’s hospitality platform is used by over 28,000 properties globally. It is appreciated by users for its modern, intuitive UX (user experience) and guided step-by-step onboarding flow, making it fast to set up and easy to learn for anyone, with no IT team required. eviivo Suite is a scalable solution, suitable for accommodations from boutique hotels and B&Bs to large resorts and multi-property hotel groups.

Thanks to its native, automated rate management and dynamic pricing rules, eviivo’s hotel PMS enables properties to increase occupancy and revenue without requiring 3rd-party integrations. In addition, its Performance Manager provides enterprise-grade data reporting built-in, with customizable reports and analytics dashboards that allow hotel managers to transform data into decisions.

eviivo Suite’s Guest Manager feature set earned Guest Engagement Innovation of the Year at the 2025 TravelTech Breakthrough Awards. Its built-in, AI-powered unified inbox for all guest communications syncs messages from SMS, WhatsApp, email, direct bookings, Booking.com, Airbnb, Expedia, and Vrbo into one screen, empowering staff to respond quickly on any device.

eviivo Suite also streamlines guest communications through its integrated AI tools, including a virtual Concierge that can address travelers’ website queries 24/7 and AI-suggested optimized replies (translatable into multiple languages) that improve guest experience. According to customer data, eviivo’s AI-powered communication tools automate up to 90% of responses to guests based on data such as hotel website information.

Customer studies show that the eviivo hotel operations system reduces manual workloads by up to 75% through powerful, time-saving automation tools. As a hospitality management software option, eviivo supports payment processing automation for a wide choice of card processors, including Stripe, PayPal, Worldline (Ingenico), Clover, Worldpay and Fiserv, providing guests with a secure, seamless payment experience from checkout to check-out. 

eviivo reports clients have achieved up to a 67% direct booking share (more than three times the industry average) with its built-in booking engine and free customizable website builder. Its award-winning native mobile app offers features to manage bookings, communicate with guests, manage operations in real-time, and edit rates on the go. 

Cloudbeds helps hospitality businesses simplify daily operations by providing a cloud-based HMS that combines key features into an integrated, user-friendly platform. Used in over 150 countries, it is regarded as having a clean, intuitive interface with accessibility via mobile web browser for on-the-go management.

Cloudbeds’ website claims the system can “cut training time by 88%”. This makes it well-suited to hospitality businesses with high staff turnover, such as hostels, as its simple setup allows new starters to be trained up rapidly.

The platform provides the essentials for property management, such as reservations, payments, housekeeping and guest communication, to streamline operations and save costs. Cloudbeds can also improve the guest journey with contactless check-in, unified guest profiles, and digital registration.

User reviews indicate that Cloudbeds’ data reports may lack sufficient detail, customization options, and accuracy. Reviewers also note that improvements could be made for configuring multi-property rate plans and policies. Larger hotels and groups managing complex rate structures or requiring advanced analytics for decision-making may benefit from platforms with more sophisticated built-in revenue tools and comprehensive reporting capabilities. Multi-property groups may also save time by using a channel manager with deeper OTA connections.

Mews is a cloud-native hotel management system designed to help hotels customize their tech stacks, automate tasks and enhance the guest experience. 12,500+ hotels use Mews’ HMS globally, appreciated for its open integrations and modern design.

The system supports contactless guest journeys, including online check-in and self-service kiosks, embedded payments for one-click purchases, and digital keycards stored in mobile wallets. These features can reduce check-in times and staff workloads. Mews HMS also helps hotels generate revenue from all types of spaces, such as parking bays, conference rooms or co-working desks.

With 1,000+ integrations and open APIs, Mews is a preferred choice for large groups and hotels with F&B (food and beverage) offerings that use a variety of hospitality software vendors or have dedicated IT departments capable of building custom systems.

Although Mews’ modular architecture allows for customization, it is designed to utilize third-party integrations for certain advanced functionalities, such as a unified inbox. Depending on a hotel’s needs, this may involve licensing and configuring multiple external applications, potentially introducing operational complexity and additional third-party fees beyond the core Mews HMS subscription. Hotels looking to streamline operations may prefer an all-in-one hotel management system with built-in features such as a channel manager, revenue management tools, and unified guest communication.

Oracle’s OPERA Cloud is an enterprise-level web-based property management system built to centralize hotel operations across properties and departments. Used in 233 countries and territories, the software also supports 21 languages and all global currencies. Its open architecture, built-in services and open APIs make it a popular option among large chains and branded groups, with Accor, Hyatt and Marriott all examples of international hotel chains using OPERA Cloud.

The system helps brands to maintain consistency and manage multiple properties across regions through a central reservation and reporting interface. It also supports group and event management for room blocks, catering, spa treatments and conference space planning, with robust reporting analytics for performance tracking.

OPERA Cloud offers integrations with over 100 partner systems, including POS (point of sale), payment gateways, and loyalty programs, supporting guest experience and F&B operations.

The platform is praised for strong guest management features, which help staff to personalize service through detailed customer profiles containing guest preferences, history and spending data.

Some users mention OPERA Cloud can feel slow at times, with reviews citing multi-click, multi-window workflows for certain tasks, limited keyboard shortcuts, and occasional performance delays during periods of high activity or internet connection instability. Therefore, OPERA’s feature-rich platform may better suit properties with larger teams or dedicated IT support to help manage configuration and integrations. Alternatively, smaller or independent hotels may perceive the system as requiring higher operational overhead compared to other PMS alternatives.

Protel is a PMS by Planet that can be deployed both on-premises or in the cloud depending on operational preferences. Protel works with 1,000+ hospitality brands in over 100 countries, covering payments, front-office and reservations management, housekeeping, reporting and billing. It is well-suited for multi-department hotels seeking an established, reliable on-premises PMS option to manage complex configurations and essential daily operations.

Through the Protel IO interface, the software has a vast integration network of over 1,200 third-party integrations – enabling hotels to connect with additional systems such as POS, CRM, and payment solutions to customize their technology stack. 

According to some user reviews, receiving support can be challenging at times due to longer ticket response times, and the available online guides may not cover every scenario that properties encounter. Additionally, depending on a hotel’s requirements, some properties may choose to integrate third-party solutions for channel management or guest messaging alongside their Protel PMS subscription to achieve certain OTA connections or to consolidate multiple communication channels – such as email, SMS, WhatsApp, and OTA messages – into a single inbox.

Little Hotelier is a cloud-based property management system built to help smaller accommodations run day-to-day management in one place – including reservations, payment processing, reporting, online distribution, and staff.

The PMS runs on SiteMinder’s channel manager technology to connect to more than 450 OTAs, automating distribution of rates and availability across booking channels. Little Hotelier’s booking engine also enables accommodations to take bookings on their website or Facebook page.

Hotels can simplify tasks with Little Hotelier’s essential hospitality tools, including basic reporting, guest communication tools, and automated payment processing. This makes it an accessible choice for small operators with limited time and resources.

However, some user reviews note that Little Hotelier’s data and accounting tools may lack the comprehensiveness needed for certain reporting and accounting tasks. Other reviewers suggest that improvements could be made for applying multi-property rate management strategies at the group level rather than individually. Hotel groups and mid- to large-sized properties seeking more advanced features may be better served by an alternative PMS with built-in comprehensive reporting and sophisticated rate management capabilities.

The real value of an HMS lies in what it enables hotels to do better, not just what it manages. The right platform becomes the operational hub of your property, connecting every department and touchpoint into one smooth, data-driven workflow. 

Here are some of the ways the right HMS drives value:

When implemented well, a hotel management system is less a software upgrade than a long-term investment in business growth. Whether you’re managing a small B&B or a mixed purpose multi-property group, the right HMS centralizes data, automates manual processes, and unlocks real-time visibility – enabling your team to make quicker decisions, reduce costs, and deliver the seamless service today’s travelers expect.

When selecting a PMS for your hotel, B&B or inn, look beyond selecting the system with the most features, the highest number of integrations, or the lowest price. Instead, find the platform that aligns best with your strategy and business growth plans, supporting your operations and enabling you to grow your revenue, visibility, reviews and more.

Every hotel has different needs. The following are several key differentiating factors:

After you’ve decided your goals and assessed your needs, it’s time to review your hotel management system options. Identify the key features that can help boost your most important KPIs, including:

Go further, faster, without compromise

With its comprehensive functionality, intuitive interface, and award-winning guest communication tools,
eviivo Suite is the hotel PMS that does it all in one. From unrivalled OTA connectivity and advanced reporting to AI-powered guest messaging and dynamic pricing, it’s designed to save time, boost occupancy, and maximize revenue without the need for excessive third-party systems.

All information in this article is accurate at the time of publication and is based on publicly available sources and user feedback.