Online Travel Agencies (OTAs)

The industry is still seeing a high level of cancellations to avoid the spread of the infection. OTAs are trying hard to ease the burden for the guests who book with them while retaining their long term loyalty by making the coronavirus-related cancellation process as easy as possible.

Whilst bookings received via OTAs remain technically subject to the cancellation policies that you have set, OTAs have the ability to override these in special circumstances like the one we are currently facing.

Online travel agencies have announced the measures they are taking to protect travelers and hosts alike, including the setting and implementation of their Force Majeure Policies.

For the latest advice from OTAs on coronavirus, booking cancellation policies and for additional advice provided by some OTAs on how to handle hosting guests and mitigate the effects to your business, click on the links to each OTA:



This section also contains information on:

  • The announcement of a $260 million relief package for hosts, including:

$250 million towards paying hosts 25% of bookings canceled due to coronavirus between March 14 to May 31. For more information, click here.

$10 million Superhost Relief Fund – both rental and experiences hosts are eligible to apply for grants up to $5,000. For more information, click here.

  • New Healthcare / Critical Worker Initiative

Airbnb has launched a new campaign to help crucial healthcare workers register and find accommodation via their platform during this period. You can find more information about the programs and how to participate via the following link: openhomes

  • Temporary changes to how Super Strict cancellation policies are administered

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This section also contains information on:

  • Temporary changes to how bookings with a virtual credit card will work
  • How to self-manage date modifications to existing bookings



This section also contains information on:

  • Temporary changes to the display of non-refundable rates and other cancellation policies.
  • Updates and extension to the Flexible Cancellation Waiver Program (Force Majeure Flex Policy) as of April 14, 2020.


VRBO (HomeAway)

This section also contains information on:

  • Guidelines on how to manage cancellations and other FAQs


In eviivo suite, you can automatically cancel an OTA booking under the Force Majeure policy in just one click. Find out how here.

For more information on all the latest OTA measures, please visit our dedicated eviivo university page here