The smoothest, timeliest
guest communications
- Never miss a beat – or a booking:
AI-powered eviivo Concierge can instantly address any online guest inquiry, whether you’re available or not. - Respond faster: Manage all communications from one mobile-ready inbox, and let AI suggest the best replies to messages, wherever they come from (email, WhatsApp, SMS, Booking.com, Airbnb, Vrbo, Expedia, Concierge).
- Anticipate guests’ needs: From booking confirmations to gentle payment reminders, check-in instructions to rental agreements – send timely, automated communications throughout their journey via beautiful custom templates.
Automated payment collection:
Get paid sooner, effortlessly
- No more manual payment processing: eviivo lets you automate payments completely and/or schedule payment request emails for specific times.
- Take charge: Collect or pre-authorize payments for bookings, fees, deposits and/or extras – wherever, however, and whenever you please.
- Total peace of mind: eviivo’s full native Level 1 PCI compliance keeps automated transactions secure as well as free from human error.
- Competitive rates: We work with 1000s of banks and payment service providers (PSPs).
Seamless, contactless
check-in and check-out
- Ensure no guest is left waiting: Automate pre-arrival check-in instructions and trigger time-controlled access codes for each new reservation.
- Streamline check-in and check-out: Generate invoices in one click and send payment instructions at just the right moment.
One-click guest statements
and tax invoices
- Easy, accurate billing: Generate, print and email branded, personalized invoices or statements in just one click.
- Stress-free compliance: Ensure the right tax rates and calculation methods are automatically applied to accommodation, food & drinks, and extras.
- Leave nothing unaccounted for: Use our multilingual, multi-currency platform to run your books in two currencies at once. Generate balanced journal entries automatically to speed month-end closing.
- Clear and professional: Guests can receive a fully itemized invoice showing a separate credit line to recognise any pre-payment made via the OTA (based on your rate and not the wholesale price!)
Grow your reputation
the smart way
- Gather glowing feedback: Attract more business by automating post-stay emails to request your guests leave you a review.
- Display top reviews: Decide which feedback you publish or set reviews to automatically display on your website and key channels.
- Auto-review guests: Meet OTA requirements and encourage feedback by creating custom review templates for Airbnb and Vrbo guests.
Your favorite AI-powered platform.
Fresh. Innovative. Complete.
How can a tangled web of integrations ever get the job done?
With eviivo, there is less to learn, less to buy, less to worry about.
And you get more done, faster.