Situated on the banks of the Rhine in Düsseldorf, this 20-room hotel offers the rare combination of corporate convenience and riverside tranquillity. Many rooms feature balconies with sweeping river views, enabling guests to unwind away from the city bustle. Owner Michael, a hotelier with over 20 years’ experience, has managed the property since 2019.
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OTA REVENUE
(FROM 289 REVIEWS)
The challenges before eviivo
Managing the hotel solo, Michael needed software that worked seamlessly.
His biggest challenge was distribution. Michael wanted to leverage the online visibility offered by OTAs to help drive direct sales on his website. However, his initial property management system lacked an integrated channel manager, while a second provider’s solution proved unreliable.
These solutions resulted in poor synchronization and errors, including rates displaying incorrectly across channels – creating extra manual work Michael could ill afford as a “one-man band”.
The solutions implemented with eviivo
After setting up eviivo Suite™, Michael was immediately convinced by its ease of use and stability.
- The built-in Channel Manager is now the “central piece” of his operations. With deep OTA connections, it has eliminated the errors that once plagued his distribution, boosting visibility while reducing overbooking risks.
- The hotel’s OTA presence enables Michael to leverage ‘the billboard effect’, with eviivo’s booking engine creating a smooth, reliable path to direct bookings.
- The seamless automation of daily admin has transformed how he works. Reservation confirmations, pre-stay emails to confirm arrival times, and post-stay feedback requests run automatically, saving hours each week.
- With guest communications simplified, Michael can easily prepare for arrivals or arrange late check-ins. Automated, personalized messages keep guests engaged and informed without adding to his workload.
Most importantly, eviivo’s easy automation and industry-leading mobile app have improved Michael’s quality of life. As he puts it: “What eviivo gives me is freedom. My office is wherever I am, and it works great.”
The results
- 52% direct bookings share
- 15% YoY increase in peak season OTA revenue
- 4.6/5 average Google rating from 289 reviews
Conclusion
The hotel has not only gained reliability in its daily operations but also the freedom for Michael to manage his business with confidence. With automation reducing stress and ensuring error-free distribution, he enjoys more time – and peace of mind.
Looking ahead, Michael plans to further optimize occupancy and revenue with eviivo’s integrated promo tools – more wins, powered by all-in-one automation.