This longstanding resort in the popular coastal town of Patalavaca, Gran Canaria, offers 40 spacious apartments. Since opening its doors more than 35 years ago, it has built a strong reputation for warm hospitality amidst stunning sea views.
Today, the property is managed by Luca, a dynamic Gen Z hotelier bringing fresh energy and innovation to the resort’s daily operations.
EVERY YEAR
BOOKINGS REVENUE
The challenges before eviivo
Before implementing eviivo Suite™, processes were entirely manual. As a result, handling bookings, guest communications and channel distribution was time-consuming, error-prone, and increasingly difficult to manage.
Upon assuming the managerial role, Luca quickly saw the value of upgrading to an all-in-one property management system and channel manager: “Having everything in one place makes operations faster, reduces errors, and gives us the security we need.”
The solutions implemented with eviivo
From the outset of Luca’s management, eviivo Suite has been the cornerstone of the property’s success:
- Extensive automation and integration have reduced manual workload and human error, significantly streamlining key tasks such as OTA distribution
. - The unified inbox consolidates guest conversations from multiple channels in one place, supporting smoother, more consistent communication practices.
Luca’s team operates with greater convenience and flexibility thanks to eviivo’s mobile app, which allows them to manage key tasks and respond to multi-channel guest messages on the go.
The results
- 2 hours saved every day – adding up to over 730 hours per year, equivalent to an entire month of work.
- €600,000 total booking revenue in a single high season (Nov-April).
- Staff have gained more time for guest service, enabling the property to reach a 9.4 rating in the ‘Staff’ category on Booking.com.
- Reviews consistently praise the resort’s professional guest communication. As Luca notes: “The way we interact with our guests has completely changed. Their satisfaction has improved, and we’ve kept the human touch.”
Conclusion
Although still in his twenties, Luca has helped a property with decades of history reach a new era of success – powered by future-proof, all-in-one technology. With eviivo Suite now at the heart of daily operations, the well-established resort has saved unprecedented time and money.
And best of all? Luca’s team has been empowered to focus on guest service that’s creating a whole new generation of repeat business