AI Property Management for Hotels, B&Bs & Vacation Rentals

Smarter onboarding

Save setup time, every time.
eviivo’s AI-powered descriptions and translations help you boost bookings
by optimizing listings for each new property.

AI descriptions

Produce professional, high-converting property descriptions in seconds. Enter the key points, click “Improve with eviivo AI” and voila! A ready-made description with flawless spelling and grammar. 

Edit the result if you see fit – or let the AI generate another option in a flash.

Instant translations

Welcome potential guests from
around the world.
eviivo’s AI translates descriptions
in multiple languages
with just one click. 

AI Concierge
for web enquiries

Your 24/7 digital ally. eviivo Concierge™ handles website enquiries round the clock, turning web visitors into bookers while saving precious hours for your team.

Always on

Answer queries from potential guests …
even when you’re unavailable.
eviivo Concierge provides instant, accurate responses any time, giving searchers the info they need to book.

Always aware

AI responses are drawn from the sources you trust, including your website and eviivo Suite. Train Concierge with AI search-friendly FAQs – and let it promote your partnerships or offers for more revenue.

Always yours

Customize the look of Concierge’s chat window, plus how it greets and prompts visitors. Access transcripts of every human-Concierge interaction for unique insights into your audience.

AI-powered multi-channel
guest messaging

Faster, smoother conversations. Zero extra workload.
eviivo’s AI replies slash response times, delights guests,
and creates consistency across every channel.

AI-suggested replies

Press one button to generate an instant reply to any guest message. Over 60% of eviivo’s AI-suggested replies are sent without needing any human edits.

Quick responses

Stop typing out the same responses over and over. Use templated ‘quick responses’ to cut the time spent addressing common queries – and train the AI on your preferred replies in the process.

Multi-channel AI

Use AI replies and
quick responses for any conversation in eviivo’s unified inbox. Respond faster to guests from Booking.com, Airbnb, Expedia, Vrbo, Google and direct bookings – as well as via WhatsApp and SMS.

AI-powered multi-channel guest messaging

FAQ’s

No. eviivo’s native AI is fully integrated into eviivo Suite as standard, requiring no separate logins or add-ons. Your access to specific AI tools will depend on the feature sets included in your eviivo subscription:

All users have access to AI descriptions for onboarding.

A subscription to Guest Manager is required for access to eviivo Concierge, AI suggested replies, and templated quick responses.

eviivo’s AI is purpose-built for accommodation businesses, including hotels, vacation rentals, B&B’s camping sites and everything in between. It pulls data from your website, your eviivo Suite account, and your own guest comms, policies, and amenities. Trained on your business, not the internet, eviivo’s AI leverages a richer, fresher and more accurate set of data than ChatGPT. It is also fully integrated into eviivo Suite, meaning it does not require any additional logins, plug-ins or tabs.

Absolutely. You control the web pages eviivo Concierge learns from, train AI-suggested replies based on your preferred responses, and retain the ability to edit any AI reply.

You’re also able to save any message you send as a ‘quick response’ that will inform future AI replies. Finally, you can train Concierge to remember or fine-tune certain answers through your own chats with the tool.

You always have the ability to review eviivo Concierge transcripts, tweak the data sources, or train the AI on your preferred response to any given query.

Yes. The AI is configured to translate any property description into multiple languages at the click of a button. AI-generated replies can also be translated automatically, allowing you to respond to any message in your guest’s preferred language.

AI-suggested replies are available for all conversations integrated in eviivo’s unified inbox. This allows you to leverage AI for messages via Booking.com, Airbnb, Expedia, Vrbo, direct bookings, email, SMS, WhatsApp, and more.

Meanwhile, eviivo Concierge acts as a first point of contact on your direct website, typically fielding queries from prospective bookers so your team has more time for in-house and paying guests.

On average, 60% of AI-suggested replies are sent as-is. If a suggested reply is not quite right, you can fine-tune it in seconds.

By answering questions from website visitors instantly, even when human staff are unavailable. Quick answers give guests the information needed to make a purchasing decision faster, resulting in fewer lost bookings. And because Concierge functions as a widget on your website, it also creates a smooth path to direct online bookings.

Yes. If you direct eviivo Concierge to build its responses from content on your local partnerships, spa services, upgrades, or pet-friendly extras, it can include them in its replies – and thereby automatically promote your upsell offers where appropriate.

Completely. eviivo Suite is fully GDPR-compliant and PCI-DSS Level 1 certified. eviivo’s AI doesn’t share, sell, or store guest data outside of your eviivo Suite account. Privacy and security come as standard.

Pioneers in AI-powered property management

TechRound AITech35 2025
Top 35 companies
pioneering the AI space

Best Use of AI (Shortlisted)
Travolution Awards 2024

Best Use of AI (Shortlisted)
Skift IDEA Awards 2025

Want to see the full Suite in action?

Our experienced consultants will help you.

Book a Demo

Your employee who never sleeps: AI for property management