Lea and Auriel, a young family, transformed a vacant building into a peaceful 6-room B&B with modern rural design and a focus on sustainability. From locally-sourced meals to eco-conscious décor, they deliver a memorable guest experience that reflects their values.
ARE DIRECT
4.9/5
GOOGLE RATING FROM 190 REVIEWS
The challenges before eviivo
Before adopting eviivo, Lea and Auriel managed bookings manually, which caused:
- Operational overload: Too much time was spent on bookings, leading to errors
- Limited guest communication: Manual processes left less time for meaningful guest interactions
- Revenue growth barriers: They wanted to increase direct bookings while leveraging multiple OTAs
They needed a PMS to reduce manual work, streamline processes, and improve guest interactions.
The solutions implemented with eviivo
eviivo Suite provided Lea and Auriel with a centralised platform that transformed their operations. Key improvements include:
- Automated OTA management: eviivo’s seamless built-in OTA integrations allow Lea and Laurel to leverage the ‘Billboard Effect’ while saving countless hours
- Guest communications: Scheduling automated emails at every step (from pre-arrival info to post-stay review requests) has transformed communication.
- Focus on personal interaction: By reducing manual admin, Lea and Auriel are free to provide a more tailored in-person experience.
The results
- 51% revenue growth and 40% increase in room nights sold over the past year.
- More direct bookings as their direct share has increased from 29% to 43% (with an additional 6% growth in OTA bookings).
- Better guest satisfaction: eviivo’s automation has freed up time for the guest experience, helping the B&B earn a 4.9/5 rating from 190 Google reviews.
Conclusion
With eviivo’s automation tools, Lea and Auriel have boosted their B&B’s revenue, reputation, and service quality. Their sustainable hospitality business is thriving, thanks to more efficient operations and a renewed focus on delivering great guest experiences.