Seamless reputation and guest management.
Always on, always responsive.
See how these businesses go further, faster,
with eviivo Suite
Alison, Property Management Company Owner, United States
Contactless check-in gives guests all the information they need as soon as they arrive, and automated check-out lets them leave without any extra steps—making the whole stay effortless.
Kirsty, Hotel Owner,
United Kingdom
eviivo Suite gives us a full communication paper trail, so we can quickly confirm what a guest booked and that they received the confirmation.
Carl, Castle Owner,
Germany
The AI-powered chat on our website answers guest questions instantly using information from our site and eviivo Suite, saving us time and reducing direct enquiries.
ROOM NIGHT PRICES
Award-winning property management system.
Trusted by 30,000+ accommodations worldwide.
Manage all conversations
in one AI-powered inbox
Effortlessly pick up guest messages from all sources, including Booking.com, Airbnb, Expedia, Vrbo, SMS/WhatsApp, and your direct bookings – anytime, anywhere, on your laptop or mobile.
And to truly cut down your response times? Let AI automatically suggest the best replies in any number of languages, and review conversations handled by your AI Concierge – all directly from your inbox.
(Not to mention auto-replies, auto-reviews, and pre-approvals or quotes!)
A game-changer for your communications.
eviivo ConciergeTM
Your 24/7 digital ally
Designed to save you time and address guest enquiries when you’re not available, Concierge’s AI-powered responses are effortlessly enriched with content from eviivo SuiteTM, your website (including FAQ pages), and other permitted sites.
Hosts and hoteliers can’t be glued to their computers all day. Our AI provides a fantastic solution by instantly picking up website inquiries from potential guests – guiding them to booking while you focus on confirmed customers.
eviivo Concierge has handled twice as many inquiries as humans for our customers – inquiries that would have otherwise been missed.
Answer your guests’ needs,
before they ask
Deliver amazing guest experiences with personalized communications at every stage of their journey. Create beautiful drag-and-drop emails or SMS/WhatsApp messages, then save time with ready-made templates and automation tools available on desktop and eviivo Mobile™.
From booking confirmations and check-in details to payment reminders, upgrades and feedback requests, automate every key message while keeping your hospitality personal.
Need to make a change? Edit, pause or delete scheduled messages at any time from your desktop or smartphone, and stay in complete control wherever you are.
Own your relationship
with guests
eviivo’s unified inbox makes it easy to view or respond to direct mails and OTA messages anywhere, anytime, including on your mobile.
Reconfirm OTA bookings automatically to establish direct contact with guests early. eviivo’s online check-in flow lets you capture the information you need to nurture guests – including their unmasked contact details and marketing consent.
Create engaging automated emails to upsell extra products and services — and increase revenues while saving commission costs on fees and extras.
Raise your online
reputation through reviews
For today’s travelers, guest reviews are one of the top three factors in choosing where to stay.* Boost your bookings by growing a glowing online reputation with Guest Manager.
Collect and respond to reviews, decide which to publish on your site, and automatically rate your guests on Airbnb and Vrbo – all within the ‘Reviews’ folder in your unified inbox!
*After location and price. Data taken from eviivo-conducted survey of 7,500 travellers
Build your marketing database
Want to stay top of mind and inspire guest loyalty? Then you’ve got to keep in touch. Nurture valuable relationships by managing rich guest profiles in a global Contact Address Book:
- Separate clean guest data from masked OTA emails
- Clean multiple guest records in bulk
- Develop richer guest profiles with notes and preferences, in compliance with local data privacy laws
- Automatically feed guest data to your CRM via out-of-the-box integrations with partners including Zapier and Mailchimp
- Hold property owner and owner company information required for regulatory reporting (e.g., DAC7, 1099-MISC), including contact and payout data
Turn one-time guests into repeat customers with clean contacts for marketing and guest preferences you can use for targeted offers.
Guest Manager Key Features
Deliver an exceptional guest experience at scale.
Know and Nurture Your Guests
Track all customer information in one place to understand your guests’ lifetime value. Use valuable guest preferences to set targeted offers and privileges via your website.
Enriched Guest Profiles
Use Member IDs and your own custom data to enrich guest information. Automatically obtain guest consent online in accordance with GDPR.
24/7 Guest Responsiveness
Use eviivo Concierge, the AI-powered virtual assistant, to provide instant, accurate responses to guest inquiries. Always-on support, for whenever you’re not available.
Unified Messaging Inbox
Take control of all guest conversations early via a single, multi-channel Conversations inbox. Includes support for automated emails, AI chat transcripts, OTA messages, SMS/WhatsApp, and reviews.
Do It Your Way
Use our drag-and-drop mail designer to customise all guest communications, so they truly reflect the brand and personality of your business.
Pre- to Post-Stay Messages
Anticipate your guests’ needs with automated messages before they arrive, during their stay, and after they leave. Encourage feedback and great reviews.
One-Click Registration
Ensure guests can register online prior to arrival. Print registration cards in one click and generate the relevant compliance reports automatically.
Keep In Touch
Collect and maintain clean, GDPR-compliant profile information or regulatory data. Extract ready-to-go mailing lists in Brevo or Mailchimp, or use the eviivo-Zapier connection to automatically transfer data into your CRM system.
Contactless Deposits
Collect booking deposits, remotely and securely, at any time prior to arrival. Pre-authorise damage deposits before check-in, then charge or release as needed.
Contactless Check-In/Out
Offer seamless check-in and issue access codes and instructions via SMS, WhatsApp, or email. Allow guests to review their bill and check-out via their smartphone.
AI-Suggested Replies
Spend less time responding to messages. Let AI instantly generate suggested replies to guests, in their preferred language, for you to view, edit and send from one inbox.
Quick Response Templates
Reply to common guest questions faster with templated responses for messages and reviews in Conversations. Save a new message as a quick response at any time.
WhatsApp and SMS Messaging
Manage full two-way conversations and automate communications via WhatsApp and SMS.
OTA Inquiries & Requests
Convert inquiries via select OTAs into bookings (through pre-approvals, quotes or special offers) and handle booking modification requests – entirely from the Conversations inbox.
Rental Agreements
Create, customise, send, and manage rental agreements – all from within eviivo Suite. Automate e-signature requests and track whether agreements have been signed at a glance.
Review Management
Collect and respond to reviews from one inbox, regardless of their source (Booking.com, Airbnb, Expedia, Vrbo). Automatically publish reviews from direct bookers on your website.
Auto-Review Guests
Create customisable positive feedback templates for Airbnb and Vrbo guests. Meet OTA requirements, improve search rankings, and encourage reciprocal feedback.
Mobile Inbox
Access your unified inbox on the move with eviivo Mobile. Manage scheduled communications and message guests across channels from the app.
Enjoy the deepest, most fluid connections to OTAs
Get your FREE Digital
Guest Engagement Pack
FAQs
Which communication channels and OTA messaging platforms does eviivo’s Guest Manager support?
With eviivo’s Guest Manager, all guest conversations are centralised in one place, including:
Communication Channels
- SMS
- AI-bot transcripts
OTA Platforms
- Booking.com
- Airbnb
- Expedia
- Vrbo
- Google VR and Google Hotel Ads
- Your own website
You can manage full two-way conversations, automated messages, AI-suggested replies, and reviews from the same inbox – on desktop or mobile.
The benefit: no more switching between extranets or apps, and dramatically faster response times.
How does eviivo’s Guest Manager use AI to keep me responsive 24/7?
AI is built directly into eviivo’s Guest Manager to help you stay available around the clock.
This includes:
- eviivo Concierge, an AI-powered digital concierge on your website that answers guest questions instantly, 24/7
- AI-suggested replies that can be instantly generated and/or translated inside your inbox, helping your team respond faster in the guest’s preferred language
Both are trained on your own property data and content, are fully editable and under your control, and continually learn from previous responses. In addition, eviivo’s AI-powered concierge can be configured to incorporate published data from other permitted sites (e.g. a local museum’s opening hours).
Not only does eviivo Concierge address guest inquiries 24/7 on your behalf (sending every single chat transcript to a dedicated folder in your inbox), it also makes life much easier for your guests. They no longer need to trawl through multiple pages or menus on your website to find the information they need.
The benefit: never miss an enquiry, even when your team isn’t online – without sacrificing accuracy or brand voice.
Can I automate guest messages and upsell extras with eviivo’s Guest Manager?
Yes. eviivo’s Guest Manager lets you automate personalised messages – before and during the stay – to promote revenue-generating extras, such as:
- Breakfast packages or other meal-inclusive options
- Spa treatments or wellness services
- Experiences, activities or local tours
- Welcome hampers or in-room upgrades
- Pet fees or premium amenities
Messages are sent at the right moment and work across direct channels and OTA platforms.
The benefit: grow ancillary revenue and reduce OTA commission on extras, without manual follow-ups.
How does eviivo’s Guest Manager help me manage and improve guest reviews?
Guest reviews are one of the top three factors travellers use when choosing a place to stay.
With eviivo’s Guest Manager, you can:
- Collect reviews automatically for: your direct bookings; from Booking.com, Airbnb, Expedia and Vrbo; or via the Tripadvisor review widget
- Respond to reviews from one dedicated ‘Reviews’ folder in the unified inbox
- Choose which reviews to publish on your website
- Automatically rate your guests on Airbnb and Vrbo to encourage them to leave a good review of you.
… and all without logging into multiple platforms.
Guest reviews are one of the top three factors travellers use when choosing a place to stay.
With eviivo’s Guest Manager, you can:
- Collect reviews automatically for: your direct bookings; from Booking.com, Airbnb, Expedia and Vrbo; or via the Tripadvisor review widget
- Respond to reviews from one dedicated ‘Reviews’ folder in the unified inbox
- Choose which reviews to publish on your website
- Automatically rate your guests on Airbnb and Vrbo to encourage them to leave a good review of you.
… and all without logging into multiple platforms.
The benefit: build a stronger online reputation, boost trust, and convert more lookers into bookers.
Does eviivo’s Guest Manager support automated check-in and check-out?
Yes. eviivo’s Guest Manager supports automated, contactless check-in and check-out across direct and OTA bookings.
You can:
- Send online check-in links automatically before arrival
- Collect guest details and regulatory information in advance
- Collect payments or damage deposits automatically at exactly the right time
- Deliver access instructions and codes via email, SMS or WhatsApp
- Allow guests to review their bill and check out on their smartphone
The benefit: smoother arrivals, fewer front-desk bottlenecks, improved compliance – and a better guest experience from start to finish.
Free open access to APIs
And no lock-in. If you can’t find exactly what you want within eviivo Suite, we provide an extensive range of APIs, anytime, at no cost*, to integrate the platform seamlessly within your environment.
We offer a multitude of APIs and webhooks in
the following areas:
Get access to out-of-the-box iCal connectivity, a custom report writer, a WordPress plugin, and a marketplace of over 200 partner integrations.
* While access to APIs and API documentation is free, developer support is available for a one-time fee of £750. In light of increased cyber risks, access to APIs is also subject to an identity check.
